Customer Service Social Media
3 weeks ago
Menjawab pertanyaan, keluhan, dan masukan dari pelanggan yang masuk dari semua platform sesuai dengan Service Level Agreement (SLA)
- Melakukan proses eskalasi ke Team Leader dan Section Head jika mengalami kendala dalam pekerjaan
- Memberikan report harian
**Requirement**
- Minimal pendidikan D3 dan diutamakan laki-laki
- Memiliki pengalaman sebagai Customer Support terutama media sosial mínimal 2-3 tahun
- Memiliki kemauan untuk belajar hal baru dengan cepat dan taktis
- Memiliki kemampuan Bahasa Inggris yang baik (menulis, membaca, dan berbicara)
- Memiliki kemampuan analisa masalah yang baik
- Memiliki kemampuan bekerja multitasking dan di bawah tekanan
- Bekerja secara shifting
**Job Type**: Contract
Contract length: 12 months
Pay: Rp6,000,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
**Education**:
- S1 (required)
**Language**:
- English (preferred)
- Mandarin (preferred)
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