Asstmgr-restaurants

1 month ago


Batam, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**24204345
**Job Category**Food and Beverage & Culinary
**Location**The Westin Nirup Island Resort & Spa, Harbour Bay Downtown, Jalan Duyung, Batam, Riau Islands, Indonesia, 29453
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**职位概述**

入门级管理职位,负责餐厅/酒吧和客房服务的日常运营。该职位协助完成菜谱计划,维护卫生标准,在高峰用餐时段协助服务员和待客师清洁地板,并在适用的情况下监督餐厅/酒吧和客房服务部门。责任范围包括确保客人和员工的满意度,同时维持经营预算。负责确保遵守标准和法律义务。

**求职者个人资料**

**教育和经验要求**
- 高中文凭或高中同等学历 (GED);4 年餐饮、厨房或相关专业领域工作经验。

或者
- 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位;2 年餐饮、厨房或相关专业领域工作经验。

**核心工作活动**

**协助管理餐厅团队**
- 处理员工问题和疑虑。
- 监督员工并确保满足绩效预期。
- 根据对服务行为的观察,向员工提供反馈意见。
- 协助监督日常轮班运作。
- 在餐厅总监或餐厅经理缺勤的情况下,监督餐厅和所有相关区域。
- 参加部门会议并传达关于部门目标的明确一致信息,以产生期望的绩效。

**开展日常餐厅运营**
- 确保所有员工拥有适当的用品、设备和制服。
- 向厨师和餐厅经理传达有关食品质量和服务水准的任何问题。
- 确保遵守所有餐厅政策、标准和程序。
- 根据当地法律监督酒类饮品服务。
- 努力实现或超越预算目标。
- 在必要时履行餐厅员工和相关部门的所有职责。
- 餐厅开业与歇业。

**提供卓越的客户服务**
- 与客人互动并获得对产品质量和服务水准的反馈。
- 监督人员编制,确保宾客服务、运营需求和财务目标均得以满足。
- 鼓励员工在指导方针范围内提供卓越的客户服务。
- 处理客人的问题和投诉,并在必要时寻求主管协助。
- 努力改善服务表现。
- 为客户关系树立积极的榜样。
- 协助员工审查评论卡和客人满意度结果。
- 认识和迎接客人。

**开展人力资源活动**
- 监督正在进行的培训举措。
- 使用员工可用的所有在职培训工具。
- 根据每个职位的工作描述,传达绩效预期。
- 针对绩效,持续给予员工辅导和建议。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

威斯汀酒店致力于帮助宾客在需要时重掌旅途节奏,提升健康感受,支持他们时刻呈现超凡自我状态。作为专注宾客身心健康平衡的酒店品牌典范,我们需要热情敬业的酒店团队将独到的品牌理念融入待客体验,也希望员工在酒店内外接纳并践行健康生活方式。我们希望您充满热情活力、积极乐观、勇于探索,如果您也认同并倡导健康生活理念,我们诚邀您与威斯汀携手共谋发展。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。


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