Hostess
3 months ago
**Job Overview**:
As a Hostess at Riviera Gelato, you will be the first point of contact for our guests, setting the tone for their experience. Your role involves greeting customers, managing the seating arrangements, and ensuring a smooth flow of service. A positive attitude and excellent communication skills are essential as you will be interacting with guests, handling reservations, and assisting with various tasks to support the team.
**Responsibilities**:
- Greet guests warmly as they enter the gelato shop.
- Manage the waiting list and seat guests promptly, ensuring an organized seating arrangement.
- Provide menus and inform guests of daily specials or promotions.
- Assist with customer inquiries and provide recommendations on our gelato flavors.
- Collaborate with other team members to ensure a seamless service experience.
- Monitor guest flow and adjust seating as necessary to manage peak times.
- Address any guest concerns or issues promptly and courteously.
**Qualifications**:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role is a plus.
- Excellent interpersonal and communication skills.
- Ability to handle multiple tasks and remain calm under pressure.
- Friendly, approachable, and attentive to guest needs.
- Basic math skills for managing reservations and waitlists.
- Flexibility to work various shifts, including evenings and weekends.
**Job Types**: Full-time, Contract
**Experience**:
- Hostess: 2 years (preferred)
**Language**:
- English (preferred)
Application Deadline: 09/16/2024
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