Power BI Specialist

**Job Title**: Power BI Specialist - Customer Operations

**Based In**: Bali, Indonesia (with remote option)

**Department**:MCC

**Position reports to**: Customer Engagement Manager

**Role Overview**:To build, update, and analyse reports to work with our Customer Intelligence team

**PT GRIDSERVE APAC Services**, headquartered in Bali, Indonesia, is a service-based business that provides Digital Marketing, IT, MarTech, Customer Service and Customer Engagement services to international sustainable energy business GRIDSERVE Sustainable Energy Ltd (GRIDSERVE®) headquartered in the UK.

GRIDSERVE has built the most technically advanced hybrid solar projects in the UK and continues to manage solar + battery assets to deliver UK generated renewable energy solutions to councils, businesses, EV drivers and beyond. GRIDSERVE is making electric vehicle charging as convenient as petrol refuelling, with a national network of ultra
- fast, dependable Electric Forecourts® and Electric Hubs on the GRIDSERVE Electric Highway.

**Key Responsibilities**:

- **Report Development**: Build, update, and maintain Power BI reports and dashboards to effectively visualise and analyse customer feedback, operational metrics, and key performance indicators.
- **Data Integration**: Integrate data from various sources into Power BI, ensuring data accuracy, consistency, and reliability for comprehensive reporting.
- **Insight Generation**:Utilise Power BI to identify trends and generate insights from data, supporting strategic decision-making and operational improvements.
- **Issue Reporting**: Develop reports to detect and analyse recurring issues in customer interactions, collaborating with teams to resolve these issues.
- **Custom Reporting**: Work closely with stakeholders to design and tailor Power BI reports and dashboards to meet specific business needs and objectives.
- **Documentation**: Document the reporting processes and create guides to support training and ensure consistency in report generation.
- **Additional Duties**: Perform other administrative tasks as required to support the efficient operation of the Customer Tribe and its squads.

**Qualifications**:

- Proven experience with Power BI, including report creation, data modelling, and visualisation.
- Proficient in Power BI, including Power Query, DAX, and data visualisation best practices.
- Strong understanding of data warehousing concepts, ETL processes, and relational databases.
- Experience with SQL, Python, or R is a plus.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Excellent spreadsheet skills.
- High level of English language - minimum IELTS Band 8/TOEFL PBT 635/TOEFL IBT 110/TOEIC 905, or other proficiency test result (min C1 level is needed).
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Familiarity with customer feedback tools and data integration.
- Previous experience in a reporting or data analysis role is preferred.
- Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or a related field.
- Adherence to all company policies, including anti-bribery and Environmental and Quality Management Systems (ISO 9001 and 14001).

**Preferred Skills**:

- Experience with cloud platforms like Azure, AWS, or Google Cloud.
- Familiarity with other BI tools like Tableau or QlikView.
- Knowledge of data governance and data security practices.

**Company Benefits**:

- 10-month contract with possibility for extension.
- Generous 16 annual leave days.
- Indonesian public holidays that can be taken despite it falling on the weekend.
- Private health insurance coverage including for spouse and children.
- BPJS Health (Kesehatan) and Manpower (Ketenagakerjaan).
- Annual team gatherings and social events.
- Working with awesome partners from different countries and cultures.
- Never a dull day with supportive leaders and colleagues.
- Help a great cause; To move the needle on climate change.

**Company Culture & Values**:
PT GRIDSERVE APAC Services prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.

We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold.
- **Be Awesome** - We aim to delight: ‘great’ is our minimum bar
- **Positively Charged** - We are positive people who approach life and every task full of healthy energy
- **Synergy Seekers** - We have each other’s back, and appreciate that the whole is greater than the sum of its parts
- **Legacy Creators** - We strive to deliver positive change through strong ethics and sustainable choices
- **Straight Up** - We are open, honest, direct peopl