Aftermarket Support Manager

4 months ago


Tangerang, Indonesia Weir Group Full time

Aftermarket Support Manager

Division Weir Minerals

Location

Hybrid

Purpose of Role:

- Our business operates in a dynamic and rapidly growing minerals market in Indonesia. As customer expectations rise, there is a growing demand for comprehensive aftermarket support services that extend beyond the initial sales. These services play a crucial role in ensuring customer satisfaction, driving repeat business, and cultivating positive brand perception._
- We recognize the imperative need to open a dedicated Aftermarket Support Manager position in country as part of our strategic efforts to enhance our aftermarket support in Indonesia. The role is rooted to our commitment in delivering outstanding customer experiences, maintaining a competitive edge, and maximizing revenue opportunities._
- This role on will cater to the evolving needs of our growing customer base, creating an integrated product solution, and reinforce our customer-centric based approach to our overall success in the Indonesia market._

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Focus Area: Responsible in business development, marketing and sales strategies for Aftermarket support segment in conjunction with the Regional Service Manager Asia, Country Manager Indonesia, Service Centre Manager Jakarta and Area Manager(s) Indonesia.
- Focus Area: Develop and achieve growth in aftermarket retention strategies that cascade down into site specific objectives customized to individual customers’ needs.
- Focus Area: Act as driving force behind transforming innovative ideas into actionable plans, ensuring seamless coordination, and producing winning aftermarket support proposals.
- Focus Area: Generate comprehensive detailed focus on measurement of TOC “Total Ownership Costs”, whereby improvement initiative, savings and trial proposals are to be presented based on a commercially justifiable business case to improve the customer’s TOC.
- Focus Area: Lead the end-to-end proposal development for aftermarket support, collaborate with technical and business teams to gather project information, technical details, and scope requirements, ensuring all deadlines and quality standards are met.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Promote and live by Weir Values.

Measurements:
Aftermarket support Input and Output

Growth targets

Market share

Job Knowledge/Education and Qualifications:
- Minimum of two (2) years of experience in a sales/marketing/business development role within the minerals processing industry or similar and managing multiple products and services.- Bachelor’s degree in engineering stream as minimum,10 years hands on experience in mining industry or similar.- Master/MBA qualification and prior experience with mechanical engineering and knowledge of Weir products would be highly advantageous.- Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low ca


  • It support

    3 weeks ago


    Tangerang, Banten, Indonesia PT Soluix Finteknologi Indonesia Full time

    Job Description Provide end-user support for software applications, including but not limited to issue resolution, complaints management, troubleshooting, and guidance. Investigate and diagnose software application issues reported by end-users. This includes tracking, documenting, prioritizing, and escalating issues when necessary, as well as providing...

  • It support

    3 weeks ago


    Tangerang, Indonesia PT Soluix Finteknologi Indonesia Full time

    Job Description Provide end-user support for software applications, including but not limited to issue resolution, complaints management, troubleshooting, and guidance. Investigate and diagnose software application issues reported by end-users. This includes tracking, documenting, prioritizing, and escalating issues when necessary, as well as providing...

  • IT Support Agent

    4 months ago


    Tangerang, Indonesia PT Bizani Pusat Pembelajaran Full time

    Persyaratan **Requirement**: - Minimum S1 all major background (preferred in Information technology) - Excellent problem-solving skills, attention to detail, and the ability to think analytically. - Effective communication and interpersonal skills to interact professionally with end-users of varying technical backgrounds. - Ability to work in a fast-paced...

  • Operations Support

    4 months ago


    Tangerang, Indonesia PT Global Urban Esensial Full time

    Manage and support product marketing activities, including respond to enquiries, create announcement & upload related material. Collaborate with other team or brand to manage article & journal. Create & analyze data insight report from user. Create media order report from Account Team. Create engagement program for user Bachelor degree from any major are...

  • IT Support

    6 months ago


    Tangerang, Indonesia Kompas Gramedia Full time

    Responsible for managing, providing problem solving and distributing (if escalation is needed) for each report and request that comes from users; Managing hardware and software maintenance to support the smooth running of business processes as well as learning and teaching at UMN; Responsible for administration and inventory support for PCs, printers,...

  • IT Support

    1 month ago


    Tangerang, Indonesia PT Parametrik Solusi Integrasi Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** TI, Systems Engineer **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Preparing and managing company asset documentation, including user manuals and new releases. - Managing and maintaining the company's website, including updating content, security, and...

  • Sales Admin Support

    1 week ago


    Tangerang, Indonesia Sinergi Solusi Integrasi Full time

    **Company Overview**: PT Sinergi Solusi Integrasi (SELF-Q) is the leading provider of innovative self-check-in kiosks and technology solutions that transform how space and room-for-rent business owners and managers (hotels, villas, and service apartments) engage with their customers. Our cutting-edge products and services help to improve efficiency,...


  • Tangerang, Indonesia AirAsia Full time

    Join our dynamic Desktop Support team as a key player in ensuring seamless daily operations, providing expert guidance to users, and driving continuous improvement. You will manage equipment, resolve technical issues, and collaborate with internal teams to maintain top-notch service. This role requires at least 1 year of IT experience, strong technical and...

  • Bookkeeper

    4 months ago


    Tangerang, Indonesia AUTOCLINIC GROUP Full time

    Autoclinic Group is an established brand management and distribution company for some of the world’s leading automotive aftermarket tuning brands: KW & ST Suspensions DTE Systems Chip Tuning Remus Exhaust Systems Fox Exhaust Systems Sprint Filters ABT Sportsline Brabus Heico Sportiv We are hiring! Autoclinic Indonesia is in search of _**Bookkeeper -...

  • IT Support

    4 months ago


    Tangerang, Indonesia Kompas Gramedia Full time

    Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives. Our vision is to...

  • Admin Support Manager

    4 months ago


    Tangerang, Indonesia PT. THERMO TECH SOLUTIONS Full time

    **Kualifikasi**: - Wanita usia 22 - 27 Thn - Memiliki pengalaman mínimal 1 tahun (fresh graduate dipersilahkan apply) - Pendidikan mínimal D3 / S1 - Mampu mengoperasikan Ms. Office (Word, Excel, PowerPoint) - Mampu bekerja secara team / individu - Dapat berkomunikasi secara efektif, jujur, dan cekatan - Meliliki kemampuan untuk filing data dan dokumen -...

  • Water Support Staff

    3 weeks ago


    Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Support & prepare all administration and payment in water management. **Job Qualifications**: - Minimum Bachelor Degree in Any Major - Minimum 2 years experience as project admin / finance. - Computer Literacy (Ms. Office). - Willing to be placed in BSD City.


  • Tangerang, Indonesia Anabatic Full time

    Tangerang - 5+ Experiences - Bachelor's degree **Requirements**: - Bachelor’s degree (S1), majoring in Accounting/Finance/Auditing - Have minimum 5 years of experiences in Risk Management - Have minimum 1 year of experience in managerial level - Have knowledge and experience about finance and management - Have knowledge and understand business strategy -...


  • Tangerang, Indonesia PT Teknologi Internasional Nusantara Full time

    **Requirements**: 1. Minimum pendidikan SMA / D3 2. Terbiasa manage Team Field Collector minimum 30 Field Collector 3. Bisa bekerja sesuai target 4. Mampu bekerja dibawah tekanan **Jobdesk**: 1. Interview kandidat Field Collection PT. TIN dan kandidat Outsourching (apabila ada) 2. Memberikan surat tugas dan surat lainya yang di butuhkan Field...

  • Project Manager

    4 months ago


    Tangerang, Indonesia PT. JAYA MAKMUR INDONESIA Full time

    To assist for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met - To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters - To identify and ensure that the appropriate line manager...

  • IT Support

    4 months ago


    Tangerang, Indonesia Brawijaya Hospital & Clinic (Brawijaya Healthcare) Full time

    Brawijaya Healthcare Group is a leading healthcare institution specialized in providing first-class care quality and utmost hospitality for women and children. We offer comprehensive services in obstetric and gynecological health, women's health, and pediatric care. Our management prioritizes quality and patient safety by implementing modern and independent...

  • Account Manager

    1 month ago


    Tangerang, Indonesia DataOn Full time

    This position is mainly responsible to create, develop and close business and sales opportunities with the goal to continuously increase PT. Indodev Niaga Internet’s annual revenues and market share in Indonesia. Creating to closing a business opportunity includes analyzing the client's business operations and goals, and determining the best way to meet...

  • Project Manager

    4 months ago


    Tangerang, Indonesia PT. ARKCO MEGA RAYA Full time

    To assist for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met - To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters - To identify and ensure that the appropriate line manager...

  • HR Manager

    4 months ago


    Tangerang, Indonesia Elabram Full time

    Job Description Manage payroll processes and resolve any payroll-related issues. Oversee and administer the company's compensation and benefits programs. Develop and implement HR policies and procedures. Provide mediation and conflict resolution services to employees and management, including bipartite and tripartite with PPHI and Disnaker. Manage daily...

  • Finance, Accounting

    1 month ago


    Tangerang, Indonesia PT Want Want Indonesia Full time

    PT Want Want adalah perusahaan Rice Crackers dan Minuman terbesar di dunia yang berasal dari negara Taiwan sejak tahun 1962, dan mulai masuk ke Indonesia tahun 2022, dan sudah mendapatkan sertifikasi Halal dari MUI. Responsibilities: - Develop and manage an end-to-end accounting and bookkeeping system for financial reports to tax reports - Lead and manage...