Administration and Customer Relations

6 hours ago

Jakarta, Indonesia Ganara Art Full time

**Administration and Customer Relations** will maintain a good relationship between Ganara Art and all customers and also record all class registrations and transactions.

**Tugas dan Tanggung Jawab**:

- Melakukan tugas administrasi umum.
- Berkoordinasi dengan pihak luar dan mempertahankan hubungan positif.
- Mengkoordinasikan dan berkomunikasi secara aktif dan berkala dengan supervisor tentang dinamika pendaftaran kelas dan perkembangan lalu lintas.
- Menghubungi guru dan pastikan kehadiran guru sebelum kelas dimulai.
- Membantu dengan administrasi dan pendaftaran kelas dan acara reguler.
- Bertanggung jawab terhadap stok peralatan kelas sesuai dengan jumlah peserta kelas/acara dan berkoordinasi dengan divisi pembelian atau melakukan pembelian jika diperlukan.
- Membantu dalam proses pengiriman/penerimaan barang.
- Bertanggung jawab untuk membalas komen dan DM di Instagram Ganara Art.
- Memberikan informasi kepada pelanggan dalam format face-to-face dan virtual.
- Melakukan proses brainstorming dengan seluruh tim dari berbagai divisi untuk memahami gambaran keseluruhan dari program.
- Memberikan wawasan dan pemikiran tentang efektivitas pendaftaran / implementasi administrasi.
- Membuat laporan pendapatan kelas / acara sesuai dengan format yang ditentukan oleh Yayasan Ganara Mariberbagi Seni.
- Mengatur dokumen administrasi dan program substansi dengan benar dan menjaga kerahasiaan dokumen.
- Bertanggung jawab memasukkan jadwal kelas dan program lainnya ke Website Ganara Art.
- Bertanggung jawab atas stok dan transaksi melalui MOKA POS.
- Bidang kerja tidak terbatas pada menjadi Administrasi dan Customer Relations Officer, jika tidak ada beban kerja sesuai dengan tugas utama, ia dapat bergabung untuk membantu unit kerja lain sesuai dengan keahlian masing-masing sesuai dengan proyek atau program lain yang ditentukan oleh Senior Staff.
- Min D3/S1, degree in any major
- Has a minimum of 1 year experience in a similar industry (school or courses platform)
- Passionate about selling and keeping relations with customers
- Excellent in English (spoken and written)
- Excellent general administration skills
- Customer service oriented
- Willing to work in shifts, on weekends, and on public holidays
- High attention to detail
- Energetic and can adapt to fast-paced working environments
- Strong communication skills, problem solver, and proactive
- Excellent time management skills
- Creative, versatile, and loves challenges
- Willingness to learn and evolve
- Good work ethic and personality
- Willing to be placed in All Jakarta Area

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