Senior Airport Lead

6 days ago

Jakarta, Indonesia Cathay Pacific Full time

ASD - Airport Services Delivery
- Jakarta, Indonesia
- Cathay Pacific
- Application Deadline
31 Dec 2024

Company Description

Let your passion fly

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere.

Join us and discover just how far you can go

Role Introduction

To oversee and supervise the daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift whilst conforming to established safety and security standards.

To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognized regardless of circumstance.

Key Responsibilities

**Safety First, Quality Always**
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Achieve absolute operational integrity with zero safety defects and security infringements
- Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
- Deputise as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)

**Operational Excellence**
- Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free
- Help to implement innovative ideas and strive to do things differently and better in all aspects of airport operations
- Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required
- Conduct flight briefings as required
- Willing to take up extra responsibilities (e.g. projects) and work shift duties

**Outstanding Product and Services**
- Ensure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points
- Support the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

**Crisis Management capability and preparedness**
- Familiarity with all contingency plans and manual fall-back procedures to meet the required standards
- Effectively manage flight disruptions and irregularities and support airport management as required
- Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools

**People and team**
- Motivate and inspire the frontline team (suppliers included) to enable supportive and collaborative teamwork
- Support the on-boarding process and probation of new hires (suppliers included)
- Support and encourage the team (suppliers included) to learn and develop through role modelling, mentoring or on-the-job coaching

**Supplier Management**
- Assist in monitoring and conducting regular performance review meetings with suppliers
- Support the Airport Operations Manager to implement any action plan efficiently and keep track of progress with documented records

**Cost efficiency and productivity**
- Monitor team daily productivity and flexibility in resource deployment
- Support the Airport Operations Manager to drive down costs in daily operation

**Represent Cathay interests in the Airport Community**
- Support the Airport Operations Manager to work with external parties in the best interests of the Company - authorities, suppliers and service providers, Oneworld Partners, and other airlines
- Ensure competition compliance involvement in airport-related industry affairs (i.e. AOC)

**Requirements**:
**Academic qualifications**
- Post-secondary school education is desirable
- High school graduation

**Knowledge, skills, training and experience**
- Strong command of written and spoken English is mandatory with the local language being an advantage
- At least 3 years solid Customer Service experience, preferably in airlines or airport services
- Ability to work independently with good decision-making skills
- Self-motivated and committed leader who enjoys teamwork
- Very strong customer service mentality with strong interpersonal skills
- Sound technical knowledge and capability (multi-

  • Duty Airport Operations Manager

    3 months ago

    Jakarta, Indonesia Cathay Pacific Full time

    ASD - Airport Services Delivery - Jakarta, Indonesia - Cathay Pacific - Application Deadline 18 Oct 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service...

  • Airport Grand Staff

    2 months ago

    Jakarta, Indonesia PERSOLKELLY Full time

    CALLING ALL JAPANESE-SPEAKING AVIATION ENTHUSIASTS! ✈ Are you a Japanese speaker interested in embarking on a career in the aviation industry? PERSOLKELLY is currently partnering with one of the largest aviation companies in Japan, and they are actively looking for Airport Ground Staff with proficient Japanese language skills. What to Expect: Position:...

  • Airport Services Duty Supervisor

    7 months ago

    Jakarta, Indonesia Qatar Airways Full time

    We are recruiting for Airport Services Duty Supervisor based in Jakarta, Indonesia. Accountabilities: - Generate various reports related to passenger services. - Act as a Station coordinator in liaison with G.H.A and QR department. Work closely with GHA and all airport departments to ensure on-time Performance targets are met. - Ensure the progress towards...

  • Corporate Decarbonization Senior Lead

    7 months ago

    Jakarta, Indonesia WRI Indonesia Full time

    **Program Overview**: - The Energy and Sustainable Business (ESB) program works to advance decarbonization among businesses, accelerating a just transition towards net zero emission in Indonesia while balancing the need for economic development. Supporting Indonesia’s pledge on Net Zero Emission, we are seeking to advance private sectors contribution...

  • Piping Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Piping Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta...

  • Civil Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Civil Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta...

  • Mechanical Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Mechanical Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Electrical Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Electrical Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Pipeline Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Pipeline Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Instrument Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Instrument Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Process Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Process Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta...

  • Engineering Coordinator

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Engineering Coordinator (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Senior - Business Development Lead

    6 months ago

    Jakarta, Indonesia itialuS Doha Full time

    **Job Summary**: **Specific Responsibilities**: - **Sales & Pipeline Management** - Building and managing the sales pipeline from end-to-end, including prospecting, lead engagement using tools provided by the company. - Coverage area will be Qatar, Saudi Arabia, Nigeria and Egypt for prospecting of leads - Scoping potential leads, drafting proposal and...

  • Senior/lead Frontend Engineer

    6 months ago

    Jakarta, Indonesia 99 Group Full time

    **About us** We are looking for an experienced Senior/Lead Front Engineer to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **Responsibilities**: - Implement responsible web design principles to ensure that our company...

  • Senior Lead Engineer

    6 months ago

    Jakarta, Indonesia Siemens Full time

    **Areas of Responsibility**: Define & coordinate engineering activity with team, partner and customer that meet contract requirement. He must work independently with strong knowledge of engineering principles, theories, specifications and standards **Requirements**: Senior Lead Engineer with experienced Electrical Engineer with extensive knowledge of -...

  • Process Safety Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Process Safety Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Offshore Structure Engineer

    8 months ago

    Jakarta, Indonesia PT Meindo Elang Indah Full time

    Offshore Structure Engineer (Lead/Senior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview...

  • Senior Lead Counselor

    6 months ago

    Jakarta, Indonesia AddedEducation Full time

    AddedEducation, a division of The Added Company, provides an array of services for students and athletes in Asia, in their pursuit of tertiary education opportunities. We are dedicated to up-skilling gifted students and student-athletes in Asia, providing them with resources and opportunity for leveraging their talent to access top-notch tertiary education...

  • Talent Acquisition Lead

    2 months ago

    Jakarta, Indonesia AwanTunai Full time

    Jakarta, DKI Jakarta Work Type: Full Time **Role** AwanTunai is looking for a Talent Acquisition Lead who will manage end-to-end recruitment, partner with leadership, and optimize strategies to attract, assess, and hire top talent, ensuring alignment with company goals and efficient processes. **Responsibilities** - Lead the talent acquisition strategy,...

  • Telecom Senior Engineer

    3 months ago

    Jakarta, Indonesia PT Connect Energy Services Full time

    A-Senior Engineer & Lead experiences, for Wellhead platform & CPP Platform experiences. B-Provide technical support to other Project positions for specialist aspects. C-Bidding phase/Commercial proposal - Prepare Telecommunication Systems quantities for cost and erection works estimates. - Support Discipline Lead to define man hours and cost...