Beverage Manager
1 day ago
Summary
- Manage the beverage program menu design for each individual outlet and event area by focusing on the market trend, customer request and outlet concepts.
- To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
- To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.
- To be fully aware of all activity within the Hotel on a day to day basis.
- To manage the outlets efficiently according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakarta’s Standards of Performance.
- To be a-hands on Manager and be present at all times on the floor, especially during busy periods.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
- To liaise with the service and kitchen associates on daily operation and quality.
- To ensure that the outlet cashiering procedures are strictly adhered to.
- To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
- To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to and also that all the linen requirements for the operation are met.
- To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
- To respond to any changes in the restaurant function as dictated by the hotel.
- To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
- To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.
- To ensure all associates provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
**Qualifications**:
- Have a degree in Hospitality or Business Management
- Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
- Previous pexperience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills
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