B2b CRM Supervisor

Lead & manage the systems, technologies, strategies and processes that help companies manage their relationships with existing & potential customers to increase repeat order revenue.

Build strong relationships with priority customers through online & offline strategies.

Lead strategies & execution to improve customer experience.

Manage loyalty programs to increase loyal customers.

Manage referral programs to increase referral customers.

Make customer research & profiling to get deep insight of customers.

Profiling customers to discover customer lifetime value.

Manage & utilize prospect databases to get potential customers.

Lead team to achieve objective & metrics of CRM.

Resolved consumer complaints that require further investigation; as well as aim to improve the organization’s overall customer satisfaction ratings.

Give constructive feedback to CRM Officers to improve day-to-day job performance; also evaluate daily, weekly, and/or monthly reports from CRM officers.
Male or female with a maximum age of 30 years old this year.

Must possess at least Bachelor's Degree in any education major, a degree in Communication or Public Relation may be an advantage.

Have at least 1-2 year(s) of working experience in the Customer Relation Management and Outbound Sales field or equivalent experience in Sales B2B Business.

Excellent interpersonal, presentation, and communication skills (both verbal and written; proficiency in English may be an advantage).

Possess or quickly develop good negotiation and conflict resolution skills.

Able to build a positive working relationship with team and clients or customers.

Well-developed time management skills including the ability to identify, prioritize and complete tasks and schedules in an effective and timely manner.

A team player with leadership skill and able to work in a fast-paced environment with target and detail-oriented.

Willing to be placed in Bogor, West Java area and attend an off-site business meeting or visitation when necessary.