Deputy Head of Tpa Relations and Provider Management

3 months ago

Jakarta, Indonesia Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering **Deputy Head of TPA Relations and Provider Management **with the resources to solve critical problems for the future of our business, which is why we need you.

**Responsibilities**
- Support Head of Provider & TPA in building a solid foundation for administrating health insurance, with strong focus in collaborate with Third Party Administration for indemnity product and services.
- Lead, plan and ensure smooth transition for any new product launching, transformation initiatives, covering agreement, risk assessment, data migration and product knowledge and communication to relevant stakeholders.
- Build and design solid foundation for administrating health insurance by managing TPA
- Lead weekly working group meeting with TPA, review TPA Steering Committee meeting material and ensuring it covers any new initiatives, problem/complain and address the best solutions
- In annual basis, review TPA agreement and enhance as necessary according to the need
- Continuous work with TPA to implement new initiatives in providing higher value for Health product
- Collaborate and work closely with TPA to ensure administrative process is meet agreed SLA, continuous review and improve administrative process for better customer experience.
- Join data analytic with TPA to provide better insight and use the information to improve cashless process from registration, monitoring to discharge process.
- Monitoring and tracking to achieve “payright” / “cost containment” by ensuring Case Management Team from Manulife and TPA work closely
- Work with Health Product, Pricing and Health Strategy team in designing health product, provide TPA insight and challenges to ensure more innovative and effective health product design
- Communicate and socialize any changes, new process to Distributions relate with TPA

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What We Are Looking For**
- Bachelor's degree in Medical or a related field with minimum of 5 years of experience in health insurance industry
- Strong understanding of the health insurance industry
- Medical knowledge and strong analysis skill.
- Knowledge of Provider and TPA
- Strong driver and leadership skill
- Effective communication skills, both written and verbal.
- Excellent analytical and problem-solving skills.
- Strong data analysis and interpretation abilities.
- Ability to present complex information in a clear and concise manner.
- Strong attention to detail and accuracy in data analysis.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture We lead with our Values every day and bring them to life together.
- Boundless opportunity We create opportunities to learn and grow at every stage of your career.
- Continuous innovation We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps pe

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