Ms Engineer
3 days ago
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
**Want to be a part of our team?**
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
**Working at NTT**
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.The MS Engineer s responsible for managing tickets of low to high complexity.
**Key Roles and Responsibilities**:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
**Knowledge, Skills, and Attributes**:
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
**Academic Qualifications**
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
**Required Experience**:
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties
**What will make you a good fit for the role?**
**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
-
Ms Engineer
7 days ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Ms Engineer
1 day ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Ms Engineer
1 day ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Engineer
4 days ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Ms Engineer
1 day ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Engineer
3 days ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Automated Operations Engineer
10 hours ago
Jakarta, Indonesia Ericsson Full time**Our Exciting Opportunity**: We are now looking for a MS Automated Operations Engineer to secure the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level **You will**: Delivery, implement the MS...
-
Ms Engineer
1 day ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Engineer
10 hours ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Engineer
6 days ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Ms Engineer
1 week ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Ms Delivery Manager
7 days ago
Jakarta, Indonesia Ericsson Full time**Our Exciting Opportunity**: We are now looking for a Managed Service (MS) Delivery Manager; do you want to join us? In this role, you will secure delivery performance in alignment with the case and handled service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in...
-
Ms Engineer
6 days ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Ms Engineer
1 day ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
DevOps - Aws or Ms Azure Manager
10 hours ago
Jakarta, Indonesia OttoDigital Group Full timeOttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better...
-
Ms Engineer
10 hours ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Mechanical Engineer
3 days ago
Jakarta, Indonesia Reeracoen Indonesia Full time5,000,000 IDR ~ 7,000,000 IDR - Jakarta- Education : Bachelor Degree in Mechanical Engineering - Language: English communicative - 2 years experience as Mechanical Engineer HVAC - Experience with Building Automation Systems - Able to operate AutoCAD and Ms. Excel **About work**仕事内容について**: Responsible to monitor the progress and safety of...
-
Product Engineer
6 days ago
Jakarta, Indonesia Donaldson Full timeDonaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place...
-
Quality Engineer
1 week ago
Jakarta, Indonesia Lear Corporation Full timeLear Corporation is a Fortune 500 company that designs, engineers and manufactures world class products We provide complete seating and electrical power management systems worldwide. In our Plant in Tetovo, we have currently open position for: **QUALITY ENGINEER** **Responsibilities**: - Coordination of Problem Solving Activities - Responsible for...
-
Mold Engineering Spv
7 days ago
Jakarta, Indonesia Reeracoen Indonesia Full time8,000,000 IDR ~ 10,000,000 IDR - Jakarta- Education: Min. Diploma Degree in Engineering major - Language: English communicative level. Japanese skill is an advantage - Have experience as Mold Engineering Supervisor or related position - Good in mold maintenance experience - Experience in managing operator staff - Good Ms. Excel skill **About...