IT Digital Services
4 days ago
**PURPOSE OF THE JOB / ROLE**:
Owns overall responsibility for the IT DIGITAL SERVICE in supporting Core Business, System Integration, Service Operation; ensures all phases of support (New Project, Enhancement, & Review Existing Apps effectiveness) are coordinated, monitored, logged, tracked, and resolved appropriately; manage performance and development of team members; and complied to IT policies and processes to ensure consistent quality of service at a best cost.
Perform service restoration activities and post mortem after service disruption for Core Business, System Integration, Service Operation
Utilizing relationship management competency and collaborate to facilitate effective issue resolution and day-to-day operations for Core Business, System Integration, Service Operation
Implementating SOWs and Roles & Responsibilities for the Digital Service and all internal and external parties involved for Core Business, System Integration, Service Operation
Bachelor's degree in computer science/information systems or other related field (or equivalent work experience)
Has at least five (4) years of IT work experience in Digital/Cloud Application/Network Management in an environment similar in size and complexity to the organization (required)
ITIL (service management) certification must be combined with demonstrable and recent experience in working according to ITIL service management processes (required)
Risk Management certification (preffered)
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