IT Support

6 days ago

Jakarta, Indonesia Dans Multi Pro Full time

1. Initial Setup and Deployment
- Assessment of Requirements: Evaluate the office’s IT needs (number of users, types of devices, software, network requirements).
- Hardware and Software Installation:

- Set up workstations, laptops, printers, and other necessary hardware.
- Install and configure essential software based KSB global policy (OS, office productivity tools, security software).
- Network Infrastructure:

- Install network cabling, routers, switches, and Wi-Fi access points.
- Configure secure connections to the main office via VPN (GlobalProtect), or other secure networking solutions.
2. Routine Maintenance and Monitoring
- Daily Tasks:

- Monitor network performance and connectivity issues.
- Ensure data backup systems are running smoothly.
- Troubleshoot immediate user issues (login problems, printer malfunctions, etc.).
- Weekly Tasks:

- Review system logs for unusual activity or performance issues.
- Check antivirus and security software status (updates, scanning reports).
- Ensure patches and updates are applied to systems.
- Monthly Tasks:

- Perform network bandwidth analysis and resolve any bottlenecks.
- Test disaster recovery processes and backup restoration.
- Quarterly Tasks:

- Audit hardware and software inventory to ensure everything is compliant and up to date.
- Check and renew any software licenses, service contracts, and warranties.
- Review user account management and ensure inactive accounts are deactivated or removed.
3. Helpdesk and Troubleshooting Support
- User Support: Provide helpdesk support for resolving technical issues (connectivity problems, hardware malfunctions, software bugs).
- Establish SLAs (Service Level Agreements) for response time (high-priority issues within 4 hours, lower-priority within 24 hours).
- Remote and On-site Assistance:

- Set up remote access tools for troubleshooting.
- Ticketing System: Implement a ticketing system to track and prioritize issues and requests from users.

4. Security and Compliance
- Network Security:

- Implement firewall, VPN (GlobalProtect), and intrusion detection systems.
- Regularly update network security policies.
5. End-User Training and Documentation
- Onboarding: Provide training for new employees in Halim office on using the IT systems, security best practices, and accessing shared resources.

6. Performance Review and Reporting
- Monthly Reports: Compile monthly IT performance reports, including network uptime, response times, ticket resolution metrics, and overall user satisfaction.

7. Vendor and Third-Party Management
- Manage Contracts: Keep track of service level agreements (SLAs) with third-party vendors (ISP, software providers).
- Coordinate with Main Office: Ensure that the branch office's IT standards align with KSB global corporate policies and procedures.

8. Contingency Planning
- Power Backup: Install and maintain uninterruptible power supplies (UPS) for critical systems.
- Redundancy: Set up network redundancy (failover internet connections) to minimize downtime.
- At least 2 Year(s) of working experience in the related field is required for this position
- Having experience using ticketing system

PT. DANS MULTI PRO sebuah perusahaan Teknologi Informasi (Information Technology), saat ini kami mengkhususkan diri sebagai sebuah perusahaan penyedia solusi layanan TI di semua sektor industri. Solusi layanan TI yang kami hasilkan akan membantu perusahaan dalam menganalisa implikasi bisnis, biaya, dan peraturan yang ada untuk menghasilkan suatu roadmap teknologi yang digunakan oleh perusahaan tersebut. Pengalaman kami menunjukkan bahwa dengan menyediakan lingkungan kerja yang nyaman dan menantang bagi para pegawai kami, berbagai inovasi akan muncul untuk menghasilkan suatu produk yang berkualitas. Tangan tangan karyawan profesional kami terus menghasilkan inovasi untuk memenuhi kepuasan pelanggan Selain memiliki tim profesional untuk membantu pelanggan, kami pun membangun aliansi strategis dengan sejumlah partner teknologi nasional, regional, maupun global untuk memperkuat penawaran solusi kami.

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