Airfreight Import Customer Service

4 days ago


Tangerang, Indonesia DHL Full time

Actively support product department in demonstrate our values; **connecting people improving lives** and deliver the strategy; **Employer of Choice, Provider of Choice, Investment of Choice**:

- Actively support product department to deliver operation excellence, **Best Team, Best Results and Best Customer Experience**:

- Managing and responsible of end-to-end shipment deliverable; care for cargo, inform proactively, transport efficiently, build responsibility of the cargo, build partnership, respond quickly, and being informed; offering innovative solution.
- Monitoring and responsible for target KPI deliverable, pro-active action for the performance issues to have best result.
- Support and identify best results for PnL; complete billing within the timeline, accurate and profitable.
- Actively collaborates with all stakeholders, internal and external for smooth deliverable and best result.
- Support and identify “results” related process improvements.
- Support and adaptable to change; manage new customer business or ‘focus customer’ hyper care, implement process improvements, implement automation, and eliminate process wastes.
- Actively support product department for safety awareness program and demonstrate the compliance.

JOB REQUIREMENTS
- Experience in the logistics industry to Air Freight Imports and Export with minimum 5 years.
- Self-driven and results oriented without compromising respect and compliance.
- English Fluency both in writing and speaking is a must.
- Computer literacy: Microsoft Offices, Macro Developer would be advantage.
- Having the ability of all technical competencies that requires for the position, Cargo Wise


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