Digital Experience Designer

3 days ago


Jakarta, Indonesia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with _
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._

If you believe in developing a better tomorrow, read on.

WE ARE LOOKING FOR.....
- To improve customer satisfaction and loyalty through the utility, ease of use, and pleasure provided in the interaction with a product
- To set a certain UX standard within the company and ensure all company’s platforms can met the standard before release
- To solve user problems by emphatically leveraging their needs and implementing the human-centric design approach
- To envision the end-to-end user experience in any process and platforms

Company’s UX evangelist (70%)
- Support related stakeholders as an SME for any user experience related cases to ensure the UX standards are met
- Develop and iterate user flows to constantly improving the way users are interacting with the business
- Produce lofi and/or the wireframe prototype of the user flows to acquire approval/acceptance from product owner/user
- Working closely with UI Designer to produce the UI design based on the agreed user flow and/or wireframe by creating the design brief
- Support Group HCD alongside UI Designer to develop and/or iterate the design system, as well as on the UX research process

UX journey watchperson (15%)
- Collaborate with related parties (e.g., system analysts, developers, product owners) to propose new/changes in the user flows/process and ensure that it’s feasible to develop
- Performing the UAT of any platforms to assure the UX is acceptable to release/deploy

UX Investigator (10%)
- Collaborate with the Customer Insight and Customer Research team to carry out the usability and user testing
- Monitor user feedback and analyze data from analytical tool and testing report to improve user satisfaction over time

UX trend spotter (5%)
- Identify developing trends in UX tools or journey and analyze if the trend is applicable to implement in the AIA’s environment
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._


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