Customer Service Representative
4 days ago
**CUSTOMER SERVICE REPRESENTATIVE (CSR)**
**Main Job**:
Will be the first point of contact for hosts and guests. Provide exceptional support, resolve inquiries efficiently, and ensure a seamless experience for all users of the Airbnb platform.
**Key Responsibility**:
- **Problem-Solving**: Assist guests and hosts with issues such as booking, cancellations, refunds, and troubleshooting platform-related concerns.
- **Conflict Resolution**: Mediate disputes between hosts and guests, ensuring fair outcomes in line with Airbnb's policies.
- **Product Knowledge**: Stay up-to-date on Airbnb policies, features, and offerings to provide accurate information to users.
- **Feedback Collection**: Gather and document customer feedback to help improve Airbnb’s services and policies.
**Qualifications**
- Experience: 1-2 years of experience in customer service, preferably in hospitality, travel, or tech industries.
- Skills:
- Strong communication skills (written and verbal).
- Problem-solving and conflict resolution abilities.
- Empathy and active listening.
- Ability to multitask in a fast-paced environment.
- Technical Proficiency: Comfortable using CRM software, online communication tools, and basic troubleshooting.
- Education: High school diploma or equivalent (college degree preferred).
- Languages: Proficiency in English (additional languages are a plus).
- Customer-focused mindset.
- Patience and adaptability when handling difficult situations.
**Education**:
- SMA/SMU/SMK (required)
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- English (required)
**Location**:
- Denpasar (preferred)
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