IT - Technical Operations (Techops)/qa
3 weeks ago
**Tech Ops DG B2B2C**
- Assist client dalam proses integrasi sampai dengan Go Live via Whatsapp Group
- Menyiapkan test case untuk proses testing
- Melakukan review atas hasil testing yang dilakukan client
- Melakukan monitoring atas proses integrasi client, dan membantu client resolve issue dalam proses integrasi
- Actively melakukan follow up client atas progress integration dan pending item
- Melakukan koordinasi dengan tim internal terkait untuk memastikan proses integrasi berjalan dengan baik dan issue juga dapat diselesaikan issue yang di raised
- Mengupdate seluruh proses integrasi client pada aplikasi JIRA
- Membantu tim Tech Ops yang sudah ada menangani Issue/Request after Post Live dari Client/Tim Customer Service yang dilaporkan melalui Whatsapp Group dan Quack (Slack)
- Membantu tim Tech Ops yang sudah ada untuk monitoring dan follow up issue ke sisi client terkait Alert Bot (Slack)
- Menyusun weekly report dengan rinci terkait proses integrasi/issue yang terjadi pada minggu tersebut
- Melaporkan proses integrasi/issue mingguan yang terjadi dalam weekly report dan weekly sync up
**tech Ops DG Partner Experience**
- Menjadi pemeriksa lapis pertama dalam menangani isu sehari-hari yang diterbitkan oleh tim Customer Experience/Service Recovery melalui Slack (menggunakan sistem ticketing JIRA dan Quack serta akses internal ke sistem internal Tokopedia (Intools) untuk kebutuhan pemeriksaan isu), berdasarkan laporan internal Tokopedia, partner, ataupun hasil dari monitoring system
- Menindaklanjuti isu ke tim terkait/partner jika dibutuhkan
- Menyusun laporan mingguan dengan rinci terkait isu yang terjadi pada minggu tersebut
- Melaporkan isu mingguan yang terjadi dalam rapat mingguan
- Membantu tim Tech Ops yang sudah ada dalam mengatur dan mengembangkan sistem ticketing
- Memantau tingkat transaksi menggunakan portal New Relic dan menindaklanjuti isu yang terpantau dari New Relic
Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan
Pendidikan:
- S1 (Diwajibkan)
Bahasa:
- English (Diutamakan)
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