Quality Analysis

5 days ago


Jakarta, Indonesia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.

What will I be doing?
- Lead a team of Emerging Products for Indonesia Market Sampling QAs
- Responsible for policy discussions, policy cascading, to work closely with Policy Team and the teams within the Ops Management Team, participating in stakeholder and regional meetings
- Work closely with the BP and PnP team in order to provide feedback on quality and improve quality process.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
- Work closely & hand in hand with other departments to respond immediately to relevant operation needs
- Monitoring, Assigning and managing schedule and work allocation.
- Work closely with Operation Team in order to provide feedback on quality.
- Responsible for monitoring SQA Regular Tasks & Weekly Report
- To prepares comprehensive action plans, and ensures that project deadlines are met in a timely manner.
- As a bridge communication with stakeholders to clarify misalignments
- Problem solving and providing the best solution to address the problems
- Through data analysis, feedback problems & handling necessary escalation and form a quality inspection report.
- Support the new hire onboarding smoothly with the established process.
- Planning on launching new queue for Emerging Products in APAC region

**Qualifications**:
What should I bring with me?
What should I bring with me?
- You come with previous experience leading / managing / mentoring teams.
- You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
- You have experience in a BPO / call center / customer service environment.
- You pay attention to detail and you are comfortable using data analysis to identify trends.
- Excellent proficiency in both English and Bahasa

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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