Operations Manager

4 days ago


Jakarta, Indonesia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**Responsibilities**:

- Responsible for strategy planning, development, execution and monitoring of entire operations services which covering financial perspective, quality improvement, business risk and Customer Service
- Prepares call center performance reports by collecting and analyzing call agents’ data.
- Evaluates individual performance reviews and overall team effectiveness with upper management.
- Helps call agents with challenging customer service issues.
- Monitors team performance and provide tools if necessary.
- Determines call center operational strategies by evaluating team results and objectives.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Meets financial targets by estimating performance requirements and preparing annual budgets.
- Presents monthly and annual call center action plans and objectives

**Job Requirements**:

- Minimum 5 years of relevant experience as an Asst Manager
- Must have a minimum Degree in any specialization
- Must have Leadership Qualities and Excellent Spoken English

**Job Type**: Contract
Contract length: 12 months

**Salary**: Rp9,000,000 - Rp12,000,000 per month

Application Question(s):

- Are you able to start immediately?

**Education**:

- D1-D4 (preferred)

**Experience**:

- Contact Center: 5 years (preferred)



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