Digital Account Manager

7 months ago

Jakarta, Indonesia Microsoft Full time

The Digital Account Manager
- helps businesses achieve their digital transformation goals by matching customer challenges with Microsoft solutions.
- helps our managed customers across industries, to identify their needs and opportunities using the latest in digital selling technology.
- helps customers get to the Microsoft Cloud across solution areas like Modern Work, Business Applications, Applications and Infrastructure, Data and AI, and Security.
- adds value by developing and maintaining strong customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers' organizations.
- effective leverage all the digital tools available and orchstrate the other members of the team to address customer needs and requirements
- engage with partners to be able to find the best solution that will address the customer needs

**Responsibilities**:
Customer Engagement
- Establishes and maintains customer engagements. Maximizes value of customer

contact. Documents and synthesizes customer contacts for maximum

effectiveness. Coaches others on customer relationships and engagement.

Compiles and shares best practices proactively with others. Develops partnerships

with customers. Reaches trusted advisor status. Maintains breadth and depth of

customer relationships and increases level of customer contacts. Maintains

contacts across lines of business. Implements tiered approach to cadence and

depth of contacts. Shares best practices with others. Breaks through to new

contacts in new accounts and creatively builds customer engagement and

coaches others on successful strategies. Advocates for customers (voice of the

customer) within the organization/ Microsoft. Serves as central point for all

customer communications. Manages relationships on behalf of the customer.

Introduces different resources based on customer contacts. Correctly aligns

resources (e.g., partners, v-team). Reaches out to and engages with customers

through digital channels (e.g., social selling, audio, video).
- Conducts background research on existing customers. Captures and shares key

learnings about customers, history, and interest. Understands customer business

and desired outcomes. Uses available digital tools and technology to conduct

and compile research. Applies lessons learned to future research. Provides

guidance on best practices to others. Coaches team on senior executive

engagements and relevancy to board-level approvals. Leads industry

conversations. Innovates in making solutions relevant for customer industries.

Relates customer priorities to Microsoft priorities and strategy. Demonstrates

knowledge across industry and takes relevant use cases to customers to drive

outcomes. Creates constructive tension with customers to challenge thinking and

develop deeper customer engagement. Coaches others on challenger approach.

Creates strategy to take insights from relationships to influence decision makers.

Manages relationships inclusive of customers, partners, and internal and external

stakeholders.
- Ensures continuity of customer accounts and monitors customer satisfaction

metrics (e.g., timeliness and quality of contact). Follows up and incorporates

feedback from customers into future engagements. Ensures implementation

matches intent and follows up as needed. Coaches others on customer

satisfaction best practices. Manages primary contact appropriately to ensure

feedback is gathered from the correct sources on an ongoing basis. Triages

customer dissatisfaction and handles in timely manner (e.g., prioritization,

escalation). Manages escalation process appropriately and leverages Microsoft

executives to yield positive impact. Anticipates potential customer issues and

matches requirements to solutions to maximize satisfaction and simplification.

Encourages adoption on ongoing basis to improve satisfaction. Proactively

establishes conditions of satisfaction with customers at outset of engagement.

Customer-centric. Takes a challenger mentality to customer thinking or strategy

regarding recommended solutions based on experience and depth of

relationship, with particular customer and other customers like them. Defines,

with top customers, conditions of satisfaction (COSs) to reflect joint

understanding and alignment to customer priorities. Demonstrates COSs

mentality across stakeholders.

Account Management
- Attends to and proactively addresses renewals. Creatively addresses renewal

options with internal partners and customers to maximize business outcomes and

likelihood of renewal. Includes nuanced understanding of renewals process and

Supports others in the renewal process. Sought out by others for expertise.

Ensures renewals are prioritized and motioned appropriately. Supports others in

their portfolio management efforts and is sought out for expertise. Adheres to

process for forecasting and tim

  • Project Manager and Digital Account Manager

    5 months ago

    Jakarta, Indonesia Drop Zero Digital Full time

    Who are we? At Drop Zero Digital, we're not just building an agency but we’re crafting a haven for the ambitious and the innovative. What we’re looking for: Project and Digital Accounts Manager As our Full-Time Projects and Account Manager, you'll be leading the way in our client relationships. This position isn't solely about managing communications;...

  • Digital Project Manager

    5 months ago

    Jakarta, Indonesia Digital Sage Full time

    **Job Summary**: - Read up to the end of this job post. _ We are looking for a Digital Project Manager preferably from Brunei. The Digital Project Manager is responsible for leading our digital marketing and digital services operations, driving the execution of our digital strategy, and ensuring alignment with the company's overall vision and goals as laid...

  • Account Manager

    5 months ago

    Jakarta, Indonesia Pandawa Sakti Digital Full time

    Pandawa Sakti Digital is a New Media Company focused to provide service related to IT Service, Mobile Apps and Digital Advertising and Radio. Mencapai target penjualan perusahaan untuk market Pemerintahan, BUMN dan sejenisnya Menjalin hubungan baik dengan klien Menjaga hubungan dengan klien Memantau project yang ada di Pemerintahan, BUMN, BLU dan...

  • Finance and Accounting Manager for Kuncie

    5 months ago

    Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time

    **About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

  • B2b Partnership

    5 days ago

    Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time

    **About Us** INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations...

  • Digital Account Manager

    7 months ago

    Jakarta, Indonesia Microsoft Full time

    **Overview**: - The Digital Account Manager - helps businesses achieve their digital transformation goals by matching customer challenges with Microsoft solutions. - helps our managed customers across industries, to identify their needs and opportunities using the latest in digital selling technology. - helps customers get to the Microsoft Cloud across...

  • Account Management

    5 months ago

    Jakarta, Indonesia Sinergi Performa Cipta Full time

    32075 Jobdesc: - Menghandle dan monitoring campaign progress - Support external client dan internal team - Reporting - Menghandle invoice (report dll) - Menghandle commercial: high level merchant Requirement: - Pendidikan D3 atau S1 any major - Terbiasa menggunakan Ms office dan Gsheet (reporting dan presentasi) - 2-3 tahun sebagai Account management...

  • Account Management

    6 months ago

    Jakarta, Indonesia Sinergi Performa Cipta Full time

    Jobdesc: - Menghandle dan monitoring campaign progress - Support external client dan internal team - Reporting - Menghandle invoice (report dll) - Menghandle commercial: high level merchant Requirement: - Pendidikan D3 atau S1 any major - Terbiasa menggunakan Ms office dan Gsheet (reporting dan presentasi) - 2-3 tahun sebagai Account management atau media...

  • Account Management

    6 months ago

    Jakarta, Indonesia Sinergi Performa Cipta Full time

    Jobdesc: - Menghandle dan monitoring campaign progress - Support external client dan internal team - Reporting - Menghandle invoice (report dll) - Menghandle commercial: high level merchant Requirement: - Pendidikan D3 atau S1 any major - Terbiasa menggunakan Ms office dan Gsheet (reporting dan presentasi) - 2-3 tahun sebagai Account management atau media...

  • Account Manager

    1 month ago

    Jakarta, Indonesia PT Digital Dibimbing Indonesia Full time

    Overview: Dibilabs.id is a digital marketing agency by dibimbing.id. This position will work under Dibilabs.id, not under Dibimbing.id or work for Dibimbing.id. We are seeking experienced Account Manager that will work with clients. Job Description: - Manage and maintain relationships with clients, acting as the main point of contact for their digital...

  • Account Manager B2g

    6 months ago

    Jakarta, Indonesia Pandawa Sakti Digital Full time

    Pandawa Sakti Digital is a New Media Company focused to provide service related to IT Service, Mobile Apps and Digital Advertising. Membangun klien baru dan menjaga hubungan klien (lembaga pemerintah). Mendukung penyusunan proposal dan presentasi berdasarkan kebutuhan produk dan layanan pelanggan B2G. Bertanggung jawab dalam perluasan pengembangan bisnis,...

  • Account Manager

    6 months ago

    Jakarta, Indonesia Drop Zero Digital Full time

    **Who are we?** At Drop Zero Digital, we're not just building an agency but we’re crafting a haven for the ambitious and the innovative. **What we’re looking for**: Account Manager As our Full-Time Account Manager, you'll be at the forefront in our client relationships. This role isn't just about managing communications; it's about owning them. You'll...

  • Pt Gtech Digital Asia Visibility Public

    2 months ago

    Jakarta, Indonesia PT GTECH DIGITAL ASIA Full time

    GTech is a global digital technology enabler, we provide integrated digital solutions for multiple industries. Our platforms cover omnichannel commerce digitalization, DTC commerce transformation, FinTech, Customer Relationship Management and supply chain digitalization. Managing the accounting function in processing financial data and information to produce...

  • Account Manager

    5 months ago

    Jakarta, Indonesia Boleh Dicoba Digital Full time

    We are one of the fastest-growing digital marketing solution startups in Indonesia. Boleh Dicoba Digital offers digital marketing services to reflect on business growth. Built for today's market, we value being practitioners on every digital platform we oversee and are focused on driving real business results. Create and maintain relationships with customers...

  • Accounting Intern

    6 months ago

    Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time

    **About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

  • Digital Marketing Manager

    6 months ago

    Jakarta, Indonesia PT Hunian Digital Aspirasi (Hyde Living) Full time

    Drive awareness, consideration, acquisition, and engagement across all digital channels (Meta, Google, Tiktok, Twitter, Linkedin, Third Party Ads) - Research the digital trend - Implemmenting and monitoring digital and social media campaigns by regularly tracking, measuring, and revising campaigns based on performance to optimize ROI - Responsible for...

  • Account Executive

    5 months ago

    Jakarta, Indonesia PT. Digital Kaliber Internasional (Dimancy) Full time

    Hi we are Upperclicks, a Digital Marketing Agency in Jakarta. We are looking for an opportunity for you who has a high interest in increasing sales & create revenue! PT. Digital Kaliber International as digital marketing agency speciality on Google Ads and Meta Ads since 2015. We currently manage a lot of big clients for their digital advertisement and...

  • Digital Marketing

    3 weeks ago

    Jakarta, Indonesia PT. Digital Kaliber Internasional (Upperclicks) Full time

    Running Google Ads, Meta Ads, and TikTok Ads - Manage project using OKR (Use Objective and Key Results) methode. - Create Google tag manager account and property in Google analytic 4. - Tracking micro macro conversion. - Keeping track of project progress and cost. - Up to date on the latest digital marketing trends including Social Media, SEO, etc. -...

  • Digital Platform Operation Support

    2 months ago

    Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time

    **About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

  • Account Manager

    6 months ago

    Jakarta, Indonesia PT DGTraffic Indonesia Full time

    **Qualifications**: - Maximum age is 36 - Minimum Bachelor Degree, preferably Marketing, Business, Communication, Management or equivalent. - Having proven work experiences minimum 2-3 years as Senior Sales - Able to manage a team is a plus - Strong Sales Driven and Target Oriented - A strategic, conceptual and creative person. - Excellent listening,...