Knowledge Management System
4 weeks ago
1) System Management: Regularly update and optimize the system’s database to ensure content remains relevant and accessible. Troubleshoot and resolve any technical issues related to the KMS platform
2) Content Management: Curate, organize, and categorize documents, manuals, FAQs, and other content in the KMS.. Ensure all knowledge assets are up-to-date and aligned with organizational needs. Work with various departments to gather and upload necessary knowledge assets.
3) Integration: Ensure Seamless access to knowledge resources across multiple devices and platforms.
4) Process Improvement: Analyze and identify opportunities to improve the KMS platform and content management processes.
5) User Support & Training: Responsible for Training any New Joiner of Customer Service for Product Knowledge and E-Knowledge Base Related; Develop and deliver training materials to ensure employees can effectively use the KMS; Provide support to users in navigating the KMS and ensuring they have access to the information they need
Skills and Qualifications:
- Proven experience in Knowledge Management, IT or a related field will be preferred, but also open to fresh graduate interested in Customer Service field
- Familiarity with KMS platforms (e.g., Confluence, etc.) is a plus and will be preferred
- Strong organizational and project management skills.
- Excellent communication skills for working with cross-functional teams.
- Ability to troubleshoot and resolve technical issues.
- Problem-solving and analytical thinking.
Education & Experience:
- Bachelor’s degree in Information Technology, Business, or a related field.
- Experience working with knowledge management tools and platforms is preferred.
- English is the working language, so advanced English and able to use it daily in speaking and listening also is a must.
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