Quality Assurance Sampling
4 weeks ago
Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- 1. Check data from WFM/Regional, in order to assess the Customer Service problem solving quality based on the QA Scorecard.- 2. Analyze bad ticket data from WFM/Regional that is flagged with poor Customer ServiceAT, case aging, high contact rates, or cases involving appeasement to evaluate Customer Service problem-solving quality according to QA standards.- 3. Conduct mystery shopper and additional real time sampling in order to review CS Agents service quality- 4. Observe the Customer Service team in real-time to identify the root causes of issues and determine the necessary support.- 5. Perform calibration to ensure that all departments have a consistent understanding of the Customer Service agents' service quality.- 6. Provide regular coaching to Customer Service agents to maintain and improve their service quality.**Requirements**:
- Min. Bachelor Degree in any major.
- Min. 2 years of working experience in Customer Service as: Agent/QA/TL at Ecommerce or any industry.
- Familiar with Microsoft Excel or Google Spreadsheets.
- Fluent in English is a plus.
- Able to work in fast paced environment and adaptive to quality improvement process; able to prioritize task and manage time effectively.
- Uphold integrity, attention to details, able to provide effective solutions and helpful accuracy explanations
- Have a good understanding of KPI Target.
- Strong listening skills, good verbal communication, and clear public speaking abilities.
- Able to perform coaching, counseling as well as provide meaningful insights related CS Quality.
-
Customer Service
4 months ago
Surakarta, Indonesia Shopee Full timeDepartmentOperations- LevelEntry Level- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Listing Content
2 weeks ago
Surakarta, Indonesia Shopee Full timeDepartment Operations- LevelEntry Level- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Shopee Live QA
5 months ago
Surakarta, Indonesia Shopee Full timeDepartment Operations- LevelEntry Level- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Staff Quality Assurance
4 weeks ago
Surakarta, Indonesia PT Global Jet Express Full timeMelakukan analisa terkait kinerja staff dan KPI - Melakukan Penilaian dan pengecekan kualitas kerja staff - Membuat laporan internal dan eskternal secara rutin - Melakukan coaching - Melakukan kalibrasi penilaian ke divisi lain - Pendidikan: Gelar Sarjana (S1) semua jurusan Pengalaman: Memiliki pengetahuan Quality Inspection/Quality Control/Quality Check...
-
Quality Assurance Assistant Manager
4 months ago
Surakarta, Indonesia PT BALI MODA BUSANA Full time**Job Requirement**: - Bachelor’s degree or associate’s with experience in the field is more prefered. - 5 years experience in the same field. - Excellent both written and oral Comunication Skill. - Good/ abality to analyze data, create, review product industry and processes. - Adaptable in any situation & ability to facilitate multi-tasking in a...
-
Quality Assurance
4 months ago
Surakarta, Indonesia Lancar Jaya Food Full time**Tugas**: - Bertanggung jawab untuk mendaftarkan produk (BPOM, Halal, dll) - Merancang, mengimplementasikan dan memlihara sistem jaminan mutu - Menyusun laporan hasil pengujian dan analisis kualitas, serta memelihara dokumentasi yang akurat dan terkini - Bertanggung jawab untuk meninjau dokumen produk, proses, dan/atau bahan baku untuk mendukung...
-
Shopee Video QA
5 months ago
Surakarta, Indonesia Shopee Full timeDepartment Operations- LevelEntry Level- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Sales Engineer
4 months ago
Surakarta, Indonesia PT. Duta Sarana Perkasa ( SOLO) Full time**Key Responsibilities**: **Technical Consultation**: Provide technical expertise on precast concrete products to potential clients. Collaborate with clients to understand their project requirements and recommend suitable precast solutions. **Sales and Business Development**: Actively seek out and generate new sales opportunities. Develop and maintain...
-
Loss Prevention Officer moxy Solo
4 months ago
Surakarta, Indonesia Marriott International, Inc Full time**Job Number** 24100018 **Job Category** Loss Prevention & Security **Location** Moxy Solo, Jalan Slamet Riyadi no. 173, Kemlayan, Solo, Jawa Tengah, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access....