Education Services Officer

5 days ago


Jakarta, Indonesia Divergence HR Consulting Group Full time

**About the Role**:
As an Education Services Officer, you will play a pivotal role in driving student conversions through effective management of channel partners within your designated region. You’ll act as a vital bridge between our Headquarters and channel partners, ensuring students receive top-notch guidance and support aligned with the company's reputation for excellence.

This is a dynamic role suited for an energetic and driven professional who thrives in a collaborative, fast-paced environment with significant travel opportunities.

**Key Responsibilities**:
**1. Channel Partner Management & Student Conversions**
- Oversee end-to-end student walk-in and conversion processes across the region.
- Set and achieve specific student conversion targets.
- Build new channel partnerships and nurture existing ones to drive student business.
- Travel extensively within the region to strengthen channel partner relationships and generate student leads.
- Collaborate with Headquarters to organize the region effectively and obtain necessary support.
- Understand and resolve challenges between Business Units and channel partners, setting up operational frameworks for seamless collaboration.

**2. Process Efficiency & Training**
- Conduct regular reviews of channel partner performance to identify and address bottlenecks.
- Ensure quality service delivery and adherence to Standard Operating Procedures (SOPs).
- Train field staff and channel partners on relevant knowledge and operational guidelines.

**3. Liaison with Business Units**
- Act as a regional liaison with Head Office Business Units, ensuring channel partners have access to the necessary expertise for university admissions, visa processes, and other country-specific knowledge.

**4. Regional Marketing Execution**
- Collaborate with the Head of Marketing to plan and execute region-specific marketing activities.
- Provide ground-level insights and support to optimize marketing campaigns.

**Position Linkages**

You’ll work closely with:

- **Business Units**: Bridge the needs of channel partners and country-specialized teams.
- **Marketing Team**: Align marketing activities with regional requirements.
- **Operations Team**: Streamline backend processes, including visa management.
- **Senior Leadership**: Regularly report regional performance and seek strategic guidance.

**Challenges & Opportunities**
- Requires a high-energy professional capable of balancing the demands of channel partners and Headquarters.
- Significant daily travel is necessary to ensure channel partner operations run smoothly.
- Gain in-depth exposure to the overseas education domain and collaborate with leading international universities.

**Qualifications**:

- Diploma Sarjana I or higher.
- Minimum 6-8 years of experience in overseas education or allied industries.
- At least 2 years of experience in the Overseas Education industry is a must.
- B2B sales experience preferred.

**Skills & Attributes**
- Strong collaboration and communication skills.
- High energy and a proactive mindset.
- Detail-oriented and patient in managing operational processes.

**Job Type**: Contract
Contract length: 12 months

Application Question(s):

- How much is your expected annual salary in USD?

**Education**:

- S1 (preferred)

**Experience**:

- Overseas Education: 2 years (preferred)
- B2B: 2 years (preferred)



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