Front Desk Agent

8 months ago

Jakarta, Indonesia Hilton Full time

Front Desk Agent (Mandarin Speaker)

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Desk Agent

    8 months ago

    Jakarta, Indonesia Grand Mercure Jakarta Kemayoran Full time

    **Job Description**: Main Scope and General Purpose of Job: Front Desk Agent performing their daily tasks at the Front Office are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area. The manner in which a Front Desk Agent performs his / her duty has a tremendous effect on the...

  • Front Desk Agent

    6 months ago

    Jakarta, Indonesia Hotel Royal Kuningan Full time

    Royal Kuningan Hotel adalah hotel bintang 4 yang ada di Jakarta Selatan, membutuhkan karyawan untuk posisi FRONT DESK AGENT dengan kriteria: Berpengalaman sebagai Front Desk Agent jujur, bertanggungjawab, bisa bekerja secara mandiri dan tim memiliki kemampuan berbicara bahasa inggris memiliki kemampuan menggunakan menggunakan komputer Jenis Pekerjaan:...

  • Front Desk Agent

    2 months ago

    Jakarta, Indonesia Batavia Apartments Full time

    Front Desk Agent - Experience in the same positions mínimal 2 years - Good personal & Communication Skill - Able join Immedieately

  • Front Desk Agent

    1 month ago

    Jakarta, Indonesia Verse Lite Hotel Gajah Mada Full time

    Front Desk Agent - Min. 1 years experience in the same field - Familiar with VHP System - Excellent communication skill & fast learning

  • Front Desk Agent

    1 month ago

    Jakarta, Indonesia Qubika Boutique Hotel Nusantara Full time

    Front Desk Agent - Min. 2 Years experience in the hotel expectation - Hardwork - Responsibility - Detail oriented Benefits - BPJS TK & Kesehatan - Meals 3x - Accommodation

  • Front Desk Agent

    2 months ago

    Jakarta, Indonesia Qubika Boutique Hotel Full time

    Front Desk Agent - Min 1-2 years experience in hotel - Hardwork & detail oriented - Familiar with VHP system - Willing to be placement at IKN (Kalimantan Timur)

  • Front Desk Agent

    7 months ago

    Jakarta, Indonesia Hotel Royal Kuningan Full time

    **FRONT DESK AGENT** - Male - Fluent in English (verbal &written) - Able to work with team - Have positive attitude, ability to effective communication & interpersonal skills Subject : FDA Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp5.000.000 per bulan

  • Front Desk Agent

    8 months ago

    Jakarta, Indonesia PT Primahotel Manajemen Indonesia Full time

    Vocational certificate or degree in hotel management or equivalent - Experienced in the Front Desk Agent position will be and added advantage - Experience using VHP System - Well-groomed and have a pleasant disposition - Good presentation and confident speaking skills - Fluent in the national language and Business English a third language would be an added...

  • Front Desk Agent

    7 months ago

    Jakarta, Indonesia PT Primahotel Manajemen Indonesia Full time

    Vocational certificate or degree in hotel management or equivalent - Experienced in the Front Desk Agent position will be and added advantage - Experience using VHP System - Well-groomed and have a pleasant disposition - Good presentation and confident speaking skills - Fluent in the national language and Business English a third language would be an added...

  • Front Desk Agent

    7 months ago

    Jakarta, Indonesia Mercure Jakarta Sabang Full time

    **Job Description**: Front Desk Agent First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our...

  • Front Desk Agent

    4 months ago

    Jakarta, Indonesia Royal Kuningan Hotel Full time

    Front Desk Agent - Experience in similar position - Good leadership and excellent communication - Approachable and service oriented attitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview...

  • Front Desk Agent

    8 months ago

    Jakarta, Indonesia Kimaya Slipi Jakarta Full time

    Front Desk Agent - Berpengalaman lebih diutamakan - Teliti, bekerja keras, jujur, disiplin, bertanggung jawab - Memiliki komitmen pada pekerjaan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...

  • Front Desk Agent

    6 months ago

    Jakarta, Indonesia REDTOP Hotel & Convention Center Full time

    Front Desk Agent - Minimum 1 year's experiences in same position - Good personality and apperance - Hard worker, highly motivated and customer oriented - Strong interpersonal, leadership and problem solving "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera...

  • Front Desk Agent

    6 months ago

    Jakarta, Indonesia Amaris Hotel Tendean Jakarta Full time

    Front Desk Agent - Male - Hotel Background - Min. 1 Year experience in the same field and same position - Highly motivated, team work oriented & having good attitude - Energic & multitasking "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke...

  • Front Desk Agent

    7 months ago

    Jakarta, Indonesia Batavia Apartments Full time

    Front Desk Agent - Min 2 years experienced in similar position - Great in personality & team work - People & customer oriented person - Able to speak in English - Willing to learn & develop "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke...

  • Front Desk Agent

    6 months ago

    Jakarta, Indonesia Oakwood Hotel & Apartments Taman Mini Jakarta Full time

    Front Desk Agent - Minimum 2 years experience in the same field and same position - Good communication in English both spoken & written - Able to join immediately - Well groomed, have pleasant personality, attention to detail, and Hospitality oriented "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Front Desk Agent

    3 weeks ago

    Jakarta, Indonesia Vertu Harmoni Jakarta Full time

    Front Desk Agent (Mandarin Speaking) - Has 2 years working experience at 4-5 stars international chain hotel, in the position as above vacancy - Well communication in English both spoken and written - Have a Business & Excellent Service oriented

  • Front Desk Agent

    6 months ago

    Jakarta, Indonesia Harris Vertu and Yello Harmoni Jakarta Full time

    Front Desk Agent - Experience in the same position as vacancy minimum 2 years, preferable experienced in 5 stars international chain hotels for vacancies number - Well communication in English both spoken and written - Have a Business & Excellent Service oriented "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut...

  • Front Desk Agent

    6 months ago

    Jakarta, Indonesia Hotel 88 Kedoya Jakarta Full time

    Front Desk Agent - Re-Opening Team Recruitment - Min. 2 years experience in a similar position - Good communication and coordination skills - Positive attitude - Passionate, enthusiastic and energetic personality - Able to work individually and team - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...

  • Front Desk Agent

    6 months ago

    Jakarta, Indonesia Hotel Borobudur Jakarta Full time

    Front Desk Agent - Min. 1 years experience with the same position in Hospitality Industry - Proactive, self-driven, details & target oriented - Be committed to delivering a high level of customer service, both internal and external - Be flexible to respond a range of different work situations "Waspada terhadap Modus Penipuan pada saat proses interview....