Hotel Operational Supervisor
4 months ago
Anna Villas by Sumba-Beach a resort situated in SUMBA TENGAH, is looking for its operational supervisor. We are pioneers in the area and we have built 14 wooden beachfront villas on a 57 hectares private domain. A piece of heaven where people come to relax, enjoy the water activities and the peacefulness of the place.
We are looking for an experimented hotel supervisor who will be responsible for the day-to-day operations of the hotel, and the relay of information between the Direction and the employees.
Your (non exhaustive) tasks will be to:
** **
- Coordinate and control daily operations of the hotel, including front desk activities, room assignments, and guest services to ensure customer satisfaction.
- Control the cleanliness of the rooms
- Train and motivate teams
- Manage and schedule staff across various departments such as housekeeping, maintenance, and food services to ensure optimal staffing levels and service quality.
- Implement and enforce hotel policies and procedures to maintain operational standards and compliance with regulatory requirements.
- Handle guest complaints and issues promptly and professionally to resolve problems and maintain high levels of guest satisfaction.
- Monitor hotel inventory and supplies, placing orders or requisitions as needed to ensure all departments are adequately stocked
- Oversee the maintenance and upkeep of hotel facilities and equipment, scheduling repairs and renovations to ensure the hotel remains attractive and functional for guests.
We provide your accommodation and food, and a very nice working environment.
**PLEASE READ CAREFULLY**:
Sumba is a remote island, and our environment is 100% in nature. It means that it doesn't offer all the facilities you have in a big cities (shops...), and that the internet connection is not always stable. We want someone able to handle this with confidence and enthusiasm. **Someone who is solutions oriented**.
We offer you a beautiful environment, beachfront. Good evolution perspectives and a family-like management.
We provide your accomodation, food, service charge, BPJS...
**Job Types**: Full-time, Contract
Contract length: 12 months
**Job Types**: Full-time, Contract, Trial period contract
Contract length: 12 months
**Experience**:
- management: 2 years (required)
**Language**:
- English (required)
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