Hotel Operations Manager

3 weeks ago

Jakarta, Indonesia Cove Living Pte Ltd Full time

At Cove, we are a team player and support team members especially when faced with challenges by being able to be depended on. We communicate proactively, listen to, and highly value the inputs of others by giving constructive feedback in a positive as well as supportive manner. Everyone in the team is motivated to grow and are comfortable staying agile and adaptable, where challenges are seen as opportunities. Understanding that we are a work in progress and being comfortable with ambiguity is what we need, while also enjoying the process of figuring out the solution.

**Job Title**:Hotel Operations Manager

**Job Type**:Fulltime

**Area**:Jakarta

**Reports To**:Head of Operations

**Responsibilities**:
Staff Management:

- Lead, motivate, and manage a team across various departments.
- Develop and implement staff schedules and rosters.
- Conduct regular performance reviews and provide constructive feedback

Operations Management:

- Oversee daily operations to ensure a high level of guest satisfaction.
- Troubleshoot and resolve operational issues promptly and efficiently.
- Ensure compliance with health and safety regulations.

Financial Management:

- Develop strategies to maximize revenues and optimize operational expenditure.
- Monitor and manage budgets and financial performance.

Customer Service:

- Ensure a high standard of customer service is maintained at all times.
- Handle guest complaints and feedback in a professional and timely manner.

Vendor Management:

- Negotiate contracts with vendors and suppliers.
- Monitor vendor performance to ensure quality standards are met.

**Requirements**:

- Minimum of 5 years' experience in a similar role within the hospitality industry.
- Proven leadership skills with the ability to motivate and manage a team.
- Strong technical knowledge of hotel operations.
- Excellent problem-solving and decision-making skills.
- Strong financial acumen with experience in budgeting and financial management.
- Exceptional customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.

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