Emergency Response Team

3 months ago


Gianyar, Indonesia Yayasan Bali Animal Welfare Association ( BAWA ) Full time

**Position: EMERGENCY RESPONSE TEAM (HOTLINE)**

**Location**: Ubud Office, Bali
**Employment Type**: Full-Time

**Position Overview**:
**Responsibilities**:

- **Hotline Management**: Handle and respond to multiple hotline calls related to animal rescue, providing callers with helpful guidance and updates.
- **Public Assistance**: Inform and advise the public on proper steps when encountering animals in distress.
- **Scheduling & Coordination**: Prioritize rescue cases and arrange ambulance dispatch according to urgency, location, and available resources.
- **Team Coordination**: Work closely with rescue team members to ensure quick and effective responses, making adjustments as required.

**Qualifications**:

- **Animal Welfare Passion**: Strong dedication to animal welfare and compassion toward animals in distress.
- **Experience in Animal Services**: Background in animal welfare, veterinary clinics, or shelter management is preferred.
- **Communication Skills**: Fluent in both Bahasa and English, with a courteous and clear phone manner to handle emotional or challenging calls.
- **Technical Proficiency**: Competent in data entry, Microsoft Word, Excel, and general organizational software to track cases and manage schedules.
- **Organizational Skills**: Ability to manage case priorities and ensure efficient coordination of team resources for optimal response.

**Requirements**:

- Availability for full-time work based in Ubud, Bali.
- Previous references in animal welfare or emergency services are required.

**To Apply**:
Send your CV, references, and a cover letter expressing your interest in the role


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