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IT Support Lead

5 months ago

Jakarta, Indonesia Stockbit Full time

At Stockbit, we are on a mission to increase financial literacy and promote smart investment practices through cutting-edge technology. As our IT Support Lead, you will play an integral role in ensuring that our platform is running smoothly and that our users have the best possible experience. In this role, you will have the opportunity to work with a dynamic team of professionals who are passionate about financial education and technology. Join us in revolutionizing the financial services industry and making investment accessible to all

**Responsibilities**:

- Lead our IT support team by providing direction, training, and ongoing performance management.
- Monitor and maintain our platform to ensure optimal functionality.
- Develop and implement IT policies and procedures to ensure compliance with organizational standards.
- Identify and prioritize system issues and resolve them promptly, escalating complex issues as needed.
- Communicate with other teams to understand their technology needs and provide support as needed.
- Develop and manage project plans, budgets, and timelines for IT initiatives.
- Stay up-to-date with emerging IT trends and technologies to ensure that we are always using the best tools available.

**Requirements**:

- Bachelor's degree in Information Technology or a related field.
- At least 5 years of experience in IT support or a related field.
- Excellent communication and interpersonal skills.
- Strong leadership and management skills.
- Strong analytical and problem-solving skills.
- Deep understanding of computer network concepts.
- Be able to set up, troubleshoot, and optimize networks, particularly using Mikrotik and Unifi.
- Having experience in setting up office networks from scratch and designing Wi-Fi network topologies will be given a big plus.
- Familiarity with IT security best practices and regulatory compliance frameworks.