Help Desk Support Specialist

2 days ago

Jakarta, Indonesia Peraton Full time

Extensive experience in the design, development, fielding, maintenance and support of Microsoft SharePoint server and site administration. Expertise in determining customer requirements and automating processes via SharePoint.
Design and create sites; set permissions based on customer requirements;
Develop, maintain and document new and current SharePoint solutions and workflows.
Develop web parts, import/export data, and integrate document management systems.
Provide accurate technical support and problem resolution for garrison customers and content managers. Support will consist of identifying, researching, and resolving problems and questions pertinent to the use of SharePoint. Submit trouble tickets in internal contractor system and ITSM.
E nsure content posted to the site is in accordance with all applicable DoD, DA, and IMCOM-Europe Region information and security policies, plans.
Ensure data compliance, data retention, and data archival is executed in accordance with applicable DoD, DA, and IMCOM directives.
Provide SharePoint end user training to Work Site.
Provide user and performance reports of all assigned SharePoint Site Collections to Garrison IMO.
Provide weekly and monthly status reports documenting work performed.

**Customer Relationship**: Participate in customer visits and service reviews. Approved travel can be expensed. Respond to service, product, technical, and customer questions in an urgent fashion.
Require excellent English communication and customer service skills.

**Solid Skillset Required**:
All aspects of SharePoint 2013/2016 functionality
Microsoft SharePoint Designer
Microsoft InfoPath Designer
SharePoint formulas
HTML/CSS
JavaScript
JQuery

**Education and Experience Required**: Per DoD Directive 8570.1 - IAT II CE: SharePoint 2013/2016 Proficient in the execution of administrative tasks assigned to SharePoint Site Collection Owners.
Requires AA with 7 years or 5 to 8 years with BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD.
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers. Colorado Salary Minimum: $61,339.20

**Colorado Salary Maximum**: $131,144.00

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short
- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

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