Events Manager

2 weeks ago

Tangerang, Indonesia Marriott International, Inc Full time

**Job Number** 24045266

**Job Category** Event Management

**Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl., Kota Tangerang, Banten, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES**

**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
- Marriott Intern

  • Telemarketing

    7 days ago

    Tangerang, Indonesia Dekha Events Full time

    _**dekha Events**_ adalah perusahaan event management yang menyediakan layanan di bidang penyelenggaraan _M.I.C.E._ - **Jobdesc**:_ - Menawarkan kepada customer undangan event yang akan datang - Menghubungi customer untuk melakukan follow up - Menginput & melengkapi data-data customer dalam sistem - Melakukan panggilan telepon harian ke daftar calon peserta...

  • Event Manager

    1 week ago

    Tangerang, Indonesia Roemah Koffie Full time

    Event Manager - Placement : Gading Serpong, Tangerang "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the...

  • Event Planner

    2 weeks ago

    Tangerang, Indonesia fanfare indonesia Full time

    Event Planner **Responsibilities**: - Creating and organizing the event schedule for multiple events, both offline and online - Managing and maintaining event budgets - Coordinate vendors and logistics, including booth and merchandise production - Do final checks on the day of the event (e.g. tables, technology) to ensure everything meets standards -...

  • Coordinator - Marketing Event

    6 days ago

    Tangerang, Indonesia Summarecon Full time

    **Requirements**: - Minimum education D3 Management, Marketing or similar - Minimum 1 year work experience in Event Planning or Event Organizer - Have good communication and project management skills - Placement in **Gading Serpong** **- Prepare budget proposals, event concepts, and shopping programs for annual events - Confirm event approval - Monitor and...

  • Event Operations Lead

    2 weeks ago

    Tangerang, Indonesia PT Global Urban Esensial Full time

    Manage all pre-event planning, including producing proposals and budgeting Ensure every event runs smoothly and meets expectations and deadlines Analyze & report post-event evaluation Minimum 3 years experience in event management, digital marketing, operations, and other related fields Experience in leading and supervising teams in event management Good...

  • Event Supervisor

    7 days ago

    Tangerang, Indonesia Dapur Kobe Full time

    **Kualifikasi**: Maskimal usia 40 tahun Minimal 1 tahun pengalaman bekerja dalam offline marketing Memiliki pengalaman dalam negosiasi, penyampaian brief, dan berkoordinasi dengan 3rd parties Memiliki kemampuan project management Kemampuan presentasi menjadi nilai plus Creative, innovative dan bisa bekerja sama dalam tim Memiliki pengalaman di Event...

  • Event Officer

    7 days ago

    Tangerang, Indonesia Dapur Kobe Full time

    **Kualifikasi**: Maskimal usia 30 tahun Pernah berkecimpung dalam Project Event Management Creative, innovative dan bisa bekerja sama dalam tim Memiliki pengalaman di Event Organizer Memiliki SIM A, dan mampu mengoperasikan kendaraan **Tanggung Jawab**: Melakukan eksekusi acara sesuai dengan kreatif acara dan memastikan berjalan dengan lancar, termasuk...

  • People Engagement and Event Officer

    7 days ago

    Tangerang, Indonesia PT Global Urban Esensial Full time

    Plan and execute company-wide events aimed at boosting morale and fostering a positive work environment Organize and facilitate monthly team-building activities, from planning, budgeting, concepting, executing, and reporting) Make recommendations for improvements to management related to the best practices in employee engagement Collect data on employee...

  • F&b Manager

    4 weeks ago

    Tangerang, Indonesia Mandaya Royal Hospital Puri Full time

    Creative Event Family & Kids (Birthday/Reuni) - Menggunakan platform media sosial untuk promo medsos & Mensupport Event - Membuat Proposal Event, bekerjasama dengan influencer, budgeting, storyboard konsep event & action event - Menguasai dari mulai perencanaan hingga pelaksanaan suatu event - Mencermati & Menganalisa kualitas event seperti lokasi, katering,...

  • Jfj 02 Intern Event Manager at International

    6 days ago

    Tangerang, Indonesia JASA FOTO JAKARTA Full time

    **ATTENTION!** Buat teman-teman yang sedang kuliah S1, Pengen Punya Kesempatan Magang Posisi **Event Manager at International Conference **di Perusahaan Advertising/Industri Kreatif Sesuai dengan Passion, Minat, dan Bakat Kamu? **Khusus buat kamu yang**: - Punya passion dan hobi di bidang Event Management - Fasih berbahasa English baik secara lisan dan...

  • Event Promotion Staff

    3 weeks ago

    Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Unloading equipment from trucks and setting up venues for events, including chairs and building stages. - Working as ushers and ensuring that seating arrangements adhere to fire code regulations. - Ensuring the event hall is clean and organized. - Adhering to event safety standards. - Ensuring excellent levels of customer service. -...

  • Event Planner Internship

    1 week ago

    Tangerang, Indonesia fanfare indonesia Full time

    Responsibilities: - Concept ideas - Decking and presentation - Ideas orientated Qualification: - Student University or Fresh Graduated are welcome - Has experience in Event Coordination and related field - Male/female, - Humble & Fun - Thinking out of the box - Able to use Keynote, PPT or canva Jl. W R Supratman No.24, Cemp. Putih, Kec. Ciputat Tim.,...

  • Sales Executive

    3 weeks ago

    Tangerang, Indonesia MERCURE Full time

    **Company Description** Mercure Serpong Alam Sutera** Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure...

  • Mgr-events I

    3 weeks ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Número de Empleo** 24058647 **Categoría de Empleo** Event Management **Ubicación** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl., Kota Tangerang, Banten, Indonesia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un...

  • Banquet Manager

    6 days ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24049449 **Job Category** Event Management **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl., Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Directs and motivates team while personally...

  • Assistant Banquet Manager

    6 days ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24049445 **Job Category** Event Management **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl., Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that leads the...

  • Community Manager

    2 weeks ago

    Tangerang, Indonesia Riamiranda Full time

    **Jobdesc**: - Involved in various activities such as communications, PR, social media, events, and content creation - Assist manager in developing new business model - Assist manager in brand collaboration - Assist in socmed content creating **Requirements**: - 3 years of work experience in a related field preferred - Maximum 30 years old - Excellent...

  • Factory Supervisor

    2 weeks ago

    Tangerang, Indonesia PT. Persolkelly Recruitments Indonesia Full time

    Supervise / Manage production line in factory - Document events, issues, and concerns in the factory - Coordinate and plan schedules for production line Job Requirements - (mandatory) Experienced in manufacturing management / supervising - (mandatory) Available to work at factory located in Pasarkemis - (Prefer) Able to communicate in English - (Prefer) At...

  • Deputy General Manager Sushi Kaiyo

    2 weeks ago

    Tangerang, Indonesia PT Boga Inti (Boga Group) Full time

    Persyaratan Hold minimum a bachelor’s degree in any discipline, preferably from Hospitality, or any discipline Having min. of 5 years of experience in QSR industry or heavily FnB Specialy Lifestyle Restaurant Proven Experience in Lifestyle Restaurant Ability to manage large team. Passionable on Lifestyle Restaurant Preferably experience at japanese...

  • Community Sales Manager

    4 weeks ago

    Tangerang, Indonesia Regus Full time

    **Community Sales Manager** At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and...