Operational Continuous Improvment

4 weeks ago


Bandung, Indonesia Calysta Skin Care Full time

**Role Description**
- Carry out the process of observing and checking clinic operations periodically and producing data on customer service times, facility and human resource occupancy as well as compliance with SOPs
- Make periodic reports, conduct analysis and make recommendations to Management for continuous improvement within the specified time limits.
- Propose and create SOPs related to clinic services and operations.
- Develop a customer satisfaction program, including creating a list of questions, distribution, collection of results and follow-up for improvements.
- Develop complaint handling procedures/programs to reduce the number of complaints and increase the number of customer satisfaction.
- Prepare and propose scale up existing clinics and opening new clinics based on data & analysis.

**Qualifications**
- Bachelor's degree in Business, Healthcare Management, or related field
- At least 2 - 3 years of experience as a Clinic Supervisor or Operational role in Skin Care Clinic Industry
- Proficiency in project management software and tools along with strong data analysis and process improvment skills
- Excellent verbal and written communication abbilities, with a proven track record of effective colaboration and problem solving in a team setting.

Jenis Pekerjaan: Penuh Waktu

Pertanyaan Lamaran:

- Apakah anda berdomisli atau siap di tempatkan di Bandung?
- Berapa estimasi gaji yang anda inginkan?

Pengalaman:

- Supervisor di Klinik Skin Care: 1 tahun (Diutamakan)
- Operational Role: 1 tahun (Diutamakan)



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