Learning & Development Manager - Bvlgari Resort Bali

1 month ago


Badung, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**24194802
**Job Category**Human Resources
**Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

**CORE WORK ACTIVITIES**

**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.

**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Bvlgari Resort Bali

    2 months ago


    Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24172687 **Job Category**Management Development Programs/Interns **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Build upon your classroom studies through our Hotel Internship...

  • Bvlgari Resort Bali

    3 months ago


    Badung, Indonesia Marriott International, Inc Full time

    **Job Number** 24165821 **Job Category** Management Development Programs/Interns **Location** Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Build upon your classroom studies through our Hotel Internship...


  • Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24159155 **Job Category**Food and Beverage & Culinary **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Inspect grooming and attire of staff, and rectify any deficiencies....


  • Badung, Indonesia Marriott International, Inc Full time

    **Job Number** 24159155 **Job Category** Food and Beverage & Culinary **Location** Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect grooming and attire of staff, and rectify any deficiencies....


  • Badung, Indonesia Marriott International, Inc Full time

    **Job Number** 24157140 **Job Category** Public Relations & Communications **Location** Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for developing and executing the public...


  • Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24157140 **Job Category**Public Relations & Communications **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for developing and executing the public...


  • Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24194824 **Job Category**Food and Beverage & Culinary **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food...


  • Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24195525 **Job Category**Finance & Accounting **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Organize, secure, and...


  • Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24195730 **Job Category**Rooms & Guest Services Operations **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Kids Club Supervisor

    2 months ago


    Badung, Indonesia Marriott International, Inc Full time

    **Job Number** 24174426 **Job Category** Golf, Fitness, & Entertainment **Location** Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve as a key resource for all recreation activities facilitated on...

  • Kids Club Supervisor

    2 months ago


    Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24174426 **Job Category**Golf, Fitness, & Entertainment **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Serve as a key resource for all recreation activities facilitated on...


  • Badung, Indonesia Marriott International, Inc Full time

    **Job Number** 24174379 **Job Category** Public Relations & Communications **Location** Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for developing and implementing an ongoing...


  • Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24174379 **Job Category**Public Relations & Communications **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for developing and implementing an ongoing media...

  • Resort Manager

    4 months ago


    Badung, Indonesia The Cakap Group Full time

    We are seeking an experienced and dedicated Resort Manager to join at luxury villa in Uluwatu, Bali. Job description: As the Resort Manager, you will be responsible for the overall management and operation of the resort. This includes overseeing staff, ensuring high standards of guest service, managing budgets, and implementing strategies to enhance the...

  • Assistant Learning

    2 months ago


    Badung, Indonesia Grand Mirage Resort & Thalasso Bali Nusa Dua Full time

    Assistant Learning & Development Manager - Should have minimum 2 years in the same role and minimum diploma or bachelor degree - Strong in training and development - Exceptional analysis and problems-solving skill - Teamwork-oriented (All) - The ability to communicate well in English (All) - Highly responsible and reliable (All) - Ability to focus attention...


  • Badung, Indonesia Alila Villas Uluwatu Full time

    Summary As a Learning and Development Manager, you will be responsible for planning and delivering training programs and activities and for ensuing that the Alila culture and spirit is alive and well within the hotel / resort. You will work with departmental trainers on the development and implementation of on-the-job training to ensure that all team...

  • Bulgari Resort Bali

    2 months ago


    Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24040721 **Job Category**Management Development Programs/Interns **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Build upon your classroom studies through our Hotel Internship...

  • Resort Manager

    2 months ago


    Badung, Indonesia Hidden Hills Villas Full time

    **RESORT MANAGER** **FOR BOUTIQUE LUXURY HOTEL,** **A MEMBER OF SMALL LUXURY HOTELS OF THE WORLD** Are you a driven, results-oriented professional with a passion for contemporary luxury hospitality? We are seeking a talented individual to join our family-owned resort, a proud member of Small Luxury Hotels of the World, affiliated with Hilton. This...

  • Learning Executive

    3 weeks ago


    Badung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24205586 **Job Category**Human Resources **Location**Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia, 80364 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Meet with managers, department and division heads to discuss staffing needs,...

  • Guest Activity

    4 months ago


    Badung, Indonesia Bvlgari Resort Bali Full time

    INTERNSHIP OPPORTUNITIES DEC 2024-JUN 2025 | JAN 2025 - JUL 2025 - Passionate in hospitality industry Well mannered and well groomed - Excellent communication skills Committed to 6 months internship - Mandatory internship requirement from institution Benefits: - Certificate of Completion, Duty meals, - BPJS Ketenagakerjaan, Monthly Internship - Allowance...