Guest Service Agent

**Company Description** Ideally located in the center of Semarang right across Paragon Mall, Novotel Semarang features spacious & cozy rooms. This dynamic hotel offers delicious local cuisine and international dishes in the two restaurants to entertain guests' palate. Free high-speed Wi-Fi is available throughout the hotel to support in-house and meeting...

DW Guest Service Center - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

**Responsibility**: - Menganalisis dan membantu mencarikan solusi atas customer complaint and problems - Menyelesaikan permasalahan customer secara cepat dan menyeluruh - Menjelaskan layanan dan produk kepada pelanggan - Agent Contact Center dibagi menjadi 3 LOB Services : Inbound, Outbound, dan Digital/Sosmed **Requirements**: - Pendidikan mínimal D3/S1...

**Requirements**: - Minimum 1-5 years of experience as QA in Banking / Fintech. - Familiar with KPI, system, and flow process. - Thorough knowledge of methodologies of quality assurance and standards. - Excellent written and verbal communication skills with the ability to interact with other departments. **Job descriptions**: - Monitor and analyze the...

Pria/Wanita, Domisili di Semarang - Lulusan S1 semua jurusan - Memiliki kemampuan berkomunikasi yang baik baik - Berorientasi pada kepuasan pelanggan - Pengalaman Customer Service diutamakan - Bersedia kerja shifting Jenis Pekerjaan: Penuh Waktu, Kontrak Gaji: Dari Rp3.244.000 per bulan **Education**: - S1 (Diwajibkan) **Experience**: - Customer...

Deskripsi Pekerjaan: - Melakukan pengecekan hasil pekerjaan Agent untuk mengukur kesesuaian dalam pelaksanaan SOP - Memberikan coaching, refreshment dan saran masukan untuk pengembangan team - Membuat laporan secara periodik baik untuk kebutuhan internal maupun klien Jenis Pekerjaan: Kontrak Gaji: Rp3.500.000 - Rp4.700.000 per bulan Pendidikan: - S1...

JobDesc: Outbound - Mencapai KPI customer tersurvey dan booking service. - Memonitoring dan meningkatkan kinerja team - Membuat reporting kinerja team Kualifikasi: - Pria/Wanita Usia - Max 35 tahun - Berpengalaman sebagai Team leader atau QA - Bersedia ditempatkan di Semarang - Diutamakan S1 dan memiliki analisa yang tajam - Skill komunikasi yang...

JobDesc: Outbound - Mencapai KPI customer tersurvey dan booking service. - Memonitoring dan meningkatkan kinerja team - Membuat reporting kinerja team Kualifikasi: - Pria/Wanita Usia - Max 35 tahun - Berpengalaman sebagai Team leader atau QA - Bersedia ditempatkan di Semarang - Diutamakan S1 dan memiliki analisa yang tajam - Skill komunikasi yang baik -...

Pekerjaan utama: Outbound 1. mencapai KPI customer tersurvey dan booking service. 2. Memonitoring dan meningkatkan kinerja team 3. Membuat reporting kinerja team Inbound 1. Mengatur kebutuhan manpower 2. Memonitoring dan meningkatkan KPI pelayanan customer 3. Membuat reporting kinerja team Kualifikasi: - Pria/Wanita - Usia Max 35 tahun - Berpengalaman...

Job Description Summary: The Sales is a key player in driving our company’s sales goals and ensuring the growth of our customer base. **Job Description**: - Responsible for achieving the monthly target - Customer data master accuracy - Active outlet - Proximity relationship with the customer Job Requirements: - At least 3 years of working experience in...

**WORKFORCE MANAGEMENT/WFM ANALYST** **Tugas dan Tanggung Jawab**: - Create and manage agents contact center schedules to ensure optimal coverage and meet service level agreements (SLAs). - Track and manage adherence to schedules and provide actionable insights to improve performance. - Utilize WFM software and tools to manage schedules, forecasts, and...

**About us** We are looking for an experienced Business Development Executive Joglosemar to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Visiting property projects and developers around...

**Trainer Contact Center** - **Tanggung Jawab**:_ - Merancang dan memberikan pelatihan yang efektif kepada agent call center new hire dan staff existing (refreshment & upskill training). - Mengembangkan materi pelatihan, module, dan sumber daya pelatihan lainnya. - Memastikan pemahaman yang kuat tentang proses bisnis, produk, dan layanan perusahaan. -...

Provide leadership, direction, and real-time management to the Team in order to deliver service excellence - Motivate agents to deliver outstanding results including both commissionable and non-commissionable key performance indicators - Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum...

**Responsibilities** - Coordinate with various PIC such as surveyor, credit analyst, branch manager and marketing to support the operation. - To ensure all loan documents are put in the safekeeping properly as per SOP and can provide the document request fast in case needed for any audit purpose. - To ensure collateral document are safely keep temporary in...

**Community Sales Manager** At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and...