System Implementation Supervisor, Product

2 weeks ago


Jakarta, Indonesia Shopee Full time

Department Operations
- LevelExperienced (Team Lead)
- LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Responsible for maintaining and developing the Operation System to ensure operation process sustainability
- Project-managed operation system enhancement plan and tracking
- Liaise and work with local/regional product team to deliver system enhancement within scope and in a timely manner
- Ensure system troubleshooting is being responded to and resolved within the SLA
- Ensure all operation teams are well-trained in using the operation system
- Ensure FRF, BRD, and UAT are delivered on time
- Improve operation process efficiency through system feature development

**Requirements**:

- Minimum Bachelor's degree in Computer Science/ Information Systems or any related field
- Minimum 6 years of experience in an Express/Logistics company as an Operation System Product or similar role
- Excellent understanding and experience in System Operation Process flow and Information System Implementation
- Excellent knowledge in Transport Management System, ERP, SAP, Oracle
- Experienced in System Project Management
- Excellent communication skills (written and verbal) and presentation slides skill
- Good working knowledge of transport and delivery operations and the e-commerce market
- Willing to be placed in North Jakarta and travel to other regions



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