Service Delivery Project Manager
6 months ago
**Responsibilities**
**1. Client Relationship Management**:
1.1 Cultivate and maintain strong relationships with client stakeholders, particularly those involved in equipment handling and maintenance.
1.2 Conduct regular meetings with clients to discuss spare parts deliveries, equipment repair status, and other logistics-related matters.
**2. Logistics and Delivery Oversight**:
2.1 Oversee the logistics of collecting faulty telecom equipment from client sites and ensure timely delivery to the PTNW test lab (warehouse).
2.2 Ensure smooth and prompt deliveries of repaired units to the client's desired Points of Presence (DoP).
2.3 Track equipment movements, ensuring mínimal downtime.
**3. Team Management and Coordination**:
3.1 Facilitate communication between the logistics vendor, repair team, and client to ensure synchronization.
**4. Repair Process Management**:
4.1 Coordinate with the test lab to prioritize repair tasks, ensuring timely and high-quality repairs of telecom equipment.
4.2 Report repair statuses to clients and coordinate subsequent logistics for repaired units.
**5. Reporting and Analytics**:
5.1 Regularly analyze logistics and repair performance metrics.
5.2 Prepare detailed reports for PTNW leadership and clients on equipment statuses, repair turnaround times, and logistics performance.
**6. Contract Management**:
6.1 Ensure all contractual commitments to client, particularly regarding repair timelines and logistics agreements, are honored.
**7. Continuous Improvement**:
7.1 Lead initiatives to refine logistics and repair processes based on feedback and performance metrics.
**8. Collaboration with Other Departments**:
8.1 Liaise with sourcing, fulfillment, project management, finance, and other relevant departments to ensure a cohesive approach to client requirements
**9. Risk Management**:
9.1 Identify potential risks in logistics and repair processes.
9.2 Develop strategies to prevent and address disruptions or delays in equipment handling and delivery.
**Qualifications**:
1. Bachelor’s degree in Operations Management or related field. PM certification is a plus.
2. Minimum of 2 years of experience in a Service Delivery Project Management role
3. Strong analytical and problem-solving skills.
4. Detail-oriented with exceptional attention to accuracy.
5. Familiarity with warehouse operations and logistics coordination
6. Excellent communication skills.
8. Flexibility to work weekends or as required by operational demands.
**Salary**: From Rp15,000,000 per month
Ability to commute/relocate:
- Tangerang: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- 1. How would you ensure effective communication among the logistics vendor, repair team, and clients in a dynamic and fast-paced environment?
- 2. Provide an example of a situation where you successfully improved the efficiency of a logistics or repair process. What were the key steps you took?
- 3. How do you prioritize repair tasks when faced with a high volume of faulty telecom equipment?
- 4. Explain your approach to tracking equipment movements to minimize downtime.
- 5. Describe a scenario where you had to address a client's dissatisfaction with a repair or logistics-related issue. How did you handle it?
- 6. How do you stay updated on industry best practices and technological advancements in telecom equipment repair and logistics?
- 7. Give an example of a complex contractual situation you managed successfully, particularly concerning repair timelines and logistics agreements.
- 8. Can you share an experience where you identified and mitigated a significant risk in logistics or repair processes, preventing potential disruptions?
-
Service Delivery Project Manager
5 months ago
Tangerang, Indonesia Peachtree Networks Full time**Responsibilities** **1. Client Relationship Management**: 1.1 Cultivate and maintain strong relationships with client stakeholders, particularly those involved in equipment handling and maintenance. 1.2 Conduct regular meetings with clients to discuss spare parts deliveries, equipment repair status, and other logistics-related matters. **2. Logistics...
-
IT Project Manager
5 months ago
Tangerang, Indonesia PCS Group Full timePCS Indonesia is a company engaged in financial technology products and services. We provide payment solutions with the latest technology and in accordance with the development of the world. Develop and maintain comprehensive project plans, including schedules and resources allocation Lead and manage project teams, assigning tasks, providing guidance, and...
-
Expeditor
2 months ago
Tangerang, Indonesia Brunel Service Indonesia Full timeAn Expeditor is responsible for ensuring the timely delivery of materials, goods, and services necessary for a project or ongoing business operations. They coordinate with suppliers and vendors to monitor order progress and resolve any delays, ensuring that materials arrive on time and meet quality standards. Key Responsibilities: - Track the progress of...
-
Project Manager
5 months ago
Tangerang, Indonesia Evolene Indonesia Full timeOverall responsibility for project execution as per mutually agreed plan - Plans and manages the project on a day to day basis - Monitors progress against the plan and perform status reporting to all relevant parties - Determines the staffing needs of the project and ensures they are met - Assures quality project process and deliverables - Is responsible for...
-
Project Manager
5 months ago
Tangerang, Indonesia DHL Full time**Key Tasks**: - Contribute to define project and operations strategy in line with business strategy and objectives, corporate guidelines and policies - Ensure development and implementation of complex projects, initiatives and partnerships for operations function - Plan and ensure daily logistics operations to deliver agreed customer, service, quality and...
-
IT Project Management Office Specialist
1 month ago
Tangerang, Indonesia Sinarmas Land Full time**Job Descriptions**: - Collaborate with business units to understand their IT needs and translate these into project demands. - Assess and prioritize incoming project demands based on strategic alignment, resource availability, and business impact. - Develop and maintain a demand management framework to ensure consistent evaluation and prioritization of...
-
Technical Project Manager
5 months ago
Tangerang, Indonesia commsult Indonesia Full timecommsult Indonesia is a German-based IT solutions and services provider with a commitment to problem-solving and driving positive impact for businesses and the global community. Our team employs a creative and innovative approach to develop technology solutions uniquely tailored to address diverse needs and challenges. Join us in making a difference through...
-
IT Project Manager
6 months ago
Tangerang, Indonesia PT Clout Indonesia Abadi Full timeWe are seeking a highly skilled and experienced IT Project Manager to lead and manage our tech-based projects! **Responsibilities**: - Initiate, plan, and execute IT projects, ensuring alignment with organizational goals and objectives. - Define project scope, objectives, and deliverables in collaboration with stakeholders. - Develop detailed project...
-
Project Manager Human Resources
5 months ago
Tangerang, Indonesia Anabatic Full timeTangerang - 2+ Experiences - Bachelor's degree **Requirements**: - Bachelor’s degree, any major - Have minimum 2 years of experience as Project Manager at Human Resource Service - Excellent at Microsoft Office - Organized and have good attention to detail - Good at communication - Willing to be placed at Graha Anabatic, Tangerang Manage project for each...
-
Project Manager
5 months ago
Tangerang, Indonesia PT Himalaya Indo Karya Full timeRequirements: 1. Bachelor's degree from Business Management/Information Engineering/Information Systems/Computer Engineering/Information Management or related field from a reputable university with a minimum GPA of 3.00. 2. Minimum 4 years of overall work experience and knowledge of project management. 3. Have competency in Project Management...
-
Project Manager
5 months ago
Tangerang, Indonesia PT. ARKCO MEGA RAYA Full timeTo assist for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met - To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters - To identify and ensure that the appropriate line manager...
-
Project Controller Ftth
3 months ago
Tangerang, Indonesia MyRepublic Full time**Network Access Project Controller** Qualifications: - S1/ D4 all major - Min. 2 years experience as Project Controller in any kind of industry - Project Management, PMP or equivalent certification will be preffered - Good communications skills - Good team work, planning and organizational talents - Detail & project oriented Responsibility: -...
-
Project Manager
5 months ago
Tangerang, Indonesia Snap Innovations Pte. Ltd. Full timeAbout Snap Innovations Founded in 2011, Snap Innovations is an artificial intelligence, blockchain, financial trading, and technology solutions company. Our clients include blockchain companies, banks, brokers, hedge funds, and proprietary trading firms. Our Mission We are on a mission to discover new technologies and new ways of doing things. Through our...
-
Project Manager
5 months ago
Tangerang, Indonesia Cxrus Solutions Full timeDevelop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Work closely with Software Developers and set project timeline and monitor closely on the project deliverables. Constantly update relevant stakeholders or team members on the project...
-
Project Manager
5 months ago
Tangerang, Indonesia Elabram Full timeJob Description Conduct surveys to understand project requirements. Review project proposals and plans. Develop and manage project plans. Lead project teams and ensure clear communication. Allocate and manage resources effectively. Monitor progress and adjust plans as needed. Ensure all deliverables meet quality standards. Conduct evaluations to...
-
Service Engineer
2 months ago
Tangerang, Indonesia PT Kalinda Sukses Abadi Full timeJob responsibility: - Performs Installation, installation supervision and commissioning - Performs maintenance, modification and troubleshooting - identifying and reporting failure modes encountered when in the field also responsible for determining the cause of these failures. - Manage third party service Vendors - Working with manufacture to solving...
-
IT Strategic Project Manager
3 months ago
Tangerang, Indonesia Siloam Hospitals Group Full time**Company Description** Siloam Hospitals Group (SHG) is a leading private hospital network in Indonesia and has become the benchmark for quality healthcare services in the country. Siloam's medical team consists of 2,700 general practitioners and specialists, along with 10,000 nurses and other support staff, and they serve nearly 2 million patients every...
-
Admin Project
1 month ago
Tangerang, Indonesia PT Rajawali Parama Konstruksi Full timeJob Responsibilities: - Conduct stock opname of goods. - Archive delivery notes and shipping memos. - Input and reconcile cash and cash expenditures. - Create and summarize project petty cash reports. - Coordinate with the purchasing team regarding procurement. - Update project progress reports. - Collaborate with the finance team for invoice handover and...
-
Project Manager
5 months ago
Tangerang, Indonesia PT Global Urban Esensial Full timePlanning, developing, and monitoring the implementation of a Comprehensive Marketing Campaign according to the agreement in Media Order with excellent Project Management and helping adjust strategies in fulfillment as needed Collaborate internally with relevant departments to ensure orders are fulfilled on time and based on the expected results Collaborate...
-
Project Estimator
5 months ago
Tangerang, Indonesia PT ALTERA CIPTA TEKNOLOGI Full timeJob Desc - Analyzing requirement documents, blueprints and project plans to gain a thorough understanding of the project - Determining what factors of production will influence the cost of a service or product - Preparing material estimates and cost estimates for the product or service - Creating labor estimates for any project - Developing and maintaining...