Villa Manager Operations Manager
6 days ago
**Job Description: Villa Manager / Operations Manager**
**Position Title**: Villa Manager / Operations Manager
**Location**: Canggu/Pererenan - Remote/Hybrid work schedule.
**Employment Type**: Full-Time
**Position Summary**
**Key Responsibilities**
**1. Guest Services**:
- Welcome guests during check-in and ensure they are familiar with the property’s features and amenities.
- Provide personalized service to meet guest needs and exceed expectations.
- Handle check-outs, ensuring smooth transitions and addressing any feedback or concerns.
**2. Communication and Issue Resolution**:
- Act as the main point of contact for guests during their stay, promptly addressing any inquiries or concerns.
- Coordinate and communicate with maintenance, housekeeping, and other staff to resolve issues efficiently.
- Maintain clear communication with guests regarding property rules, local recommendations, and additional services.
**3. Operations Management**:
- Oversee daily villa operations, including cleanliness, maintenance, and inventory checks.
- Schedule and supervise housekeeping, repairs, and any third-party services.
- Monitor villa supplies and ensure timely replenishment of essentials.
**4. Customer Experience**:
- Create a welcoming and memorable experience for all guests by anticipating their needs and delivering exceptional service.
- Collect and manage guest feedback, using it to improve service quality and villa standards.
**5. Administrative Duties**:
- Maintain accurate records of bookings, guest details, and operational expenses.
- Ensure compliance with property management regulations and safety standards.
- Prepare weekly and monthly reports for management, summarizing guest feedback, operational updates, and financial performance.
**Qualifications**
- **Experience**: 2+ years in hospitality, property management, or a similar guest-focused role.
- **Skills**:
- Exceptional communication and customer service skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in property management software and tools.
- Ability to multitask and prioritize in a dynamic environment.
- **Attributes**:
- Friendly, professional demeanor with a focus on guest satisfaction.
- Attention to detail and a proactive approach to managing operations.
- Flexible and able to adapt to changing circumstances.
**What We Offer**
- Competitive salary and potential performance-based incentives.
- Opportunity to work in a stunning environment with a supportive team.
- Professional growth opportunities in the hospitality and property management field.
**Join our team and play a pivotal role in creating unforgettable stays for our guests**
Application Deadline: 02/28/2025
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