Cafe Operations Manager

1 day ago


Surabaya, Indonesia Expat. Roasters Full time

**Responsibilities**
- Manage the daily operations of the cafe, including scheduling, inventory management, maintaining a clean and organized environment, staffing, and ensuring quality customer service.
- Maintain excellent customer service by ensuring all customers are satisfied and their needs are met.
- Ensure customer satisfaction by resolving any issues that may arise and creating a welcoming and positive environment.
- Recruit, train, supervise, and manage all employees, including front and back of house staff.
- Monitor and manage expenses, including food costs, labor costs, and inventory.
- Develop and maintain relationships with vendors and suppliers, ensuring timely delivery and quality products.
- Implement and enforce all health and safety regulations, including food safety and sanitation.
- Collaborate with the head office to develop, manage and execute marketing campaigns to increase sales and drive customer traffic.
- Develop and manage budgets, including forecasting and financial reporting.
- Provide daily, weekly, monthly, and other regular reports.
- Handle customer complaints and resolve any issues that may arise.
- Liaise with the Franchise Manager from head office for inspection and audit.

**Requirements**:

- Bachelor's degree in hospitality management, business administration, or a related field is preferred.
- Proven experience as Cafe Manager, Restaurant Manager, or similar position.
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Ability to understand other people and maintain a people-first attitude.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Knowledge of food preparation and kitchen management.
- Knowledge of financial management and budgeting.
- Knowledge of recruiting and staff management.
- Knowledge of health and safety regulations.
- Good understanding of useful computer programs.
- Currently living in Surabaya is preferred.

**Salary**: From Rp7,000,000 per month

**Language**:

- English (required)



  • Surabaya, Indonesia Corporate HRGA Manager Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Full TimePERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific. We are now seeking a position as a Corporate HRGA Manager who...


  • Surabaya, Indonesia Corporate HRGA Manager Full time

    PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific. We are now seeking a position as a **Corporate HRGA Manager** who will handle the following key responsibilities: - Create...

  • Restaurant Manager

    2 weeks ago


    Surabaya, Indonesia Expat. Roasters Full time

    **Responsibilities** - Manage the daily operations of the cafe, including scheduling, inventory management, maintaining a clean and organized environment, staffing, and ensuring quality customer service. - Maintain excellent customer service by ensuring all customers are satisfied and their needs are met. - Ensure customer satisfaction by resolving any...


  • Surabaya, Indonesia Expat. Roasters Full time

    **Responsibilities** - Assist in managing daily cafe operations, including maintaining cleanliness, overseeing staffing, and ensuring exceptional customer service. - Support the Restaurant Manager in resolving customer concerns and ensuring customer satisfaction. - Provide leadership and guidance to front and back of house staff to maintain efficient service...

  • Operation Manager

    1 week ago


    Surabaya, Indonesia PT Shelter Nusantara Full time

    Persyaratan Bachelor's degree in Business Management, Operations Management, or related field. Male / Female ages between 20-29. Work experience in operations management in exhibitions or a related position. Fluency in speaking English. Tanggung Jawab A strong understanding of operations management principles. Strong leadership skills and ability to...

  • Restaurant Supervisor

    3 weeks ago


    Surabaya, Indonesia Expat. Roasters Full time

    **Responsibilities** - Assist in managing daily cafe operations, including maintaining cleanliness, overseeing staffing, and ensuring exceptional customer service. - Support the Restaurant Manager in resolving customer concerns and ensuring customer satisfaction. - Provide leadership and guidance to front and back of house staff to maintain efficient service...

  • Operations Manager

    2 days ago


    Surabaya, East Java, Indonesia Jiwa Group (Kopi Janji Jiwa & Jiwa Toast) Full time

    Job DescriptionWe are seeking a highly skilled and experienced Operations Manager to oversee the operations of multiple retail stores within our designated district.Your key responsibilities will include managing store budgets, inventory, and staffing to ensure efficient and profitable store performance. You will also be responsible for implementing and...

  • Operations Manager

    1 week ago


    Surabaya, Indonesia Gear Inc Full time

    Directs and oversees day to day project operations through effective leadership and efficient management of teams leads and support teams. - Ensure delivery of all client KPI’s and targets. - Motivate and effectively performance manage team leads Provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge...


  • Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: Surabaya Surabaya **Work Type**: Full Time - Surabaya/Sidoarjo - Bachelor Degree of Mining/Geology - minimum 5 years in same position experience Quarry Operations Management and Improvement Manage all quarry operations safely which is under company supervision Manage and develop quarry operation; undertake mine planning by use of Surpac...


  • Surabaya, Indonesia Great to Great Consultant Full time

    QUALIFICATIONS: - Bachelor’s Degree in any major - Min. 3 years of Working Experience in the Same Position as Operational Manager - Have Experience in Shopping Centers, Retail Warehouses, and or as Manager Event - Have Experience and Knowledge about Event / Exhibition Setting Up - Have Knowledge of Bonded Zone (Kawasan Berikat) and Handling Bonded...


  • Surabaya, Indonesia PT. UNGGUL BUMI Full time

    **KUALIFIKASI** - Pria & Wanita - Berpengalaman kerja pada bidang **Perhotelan**: - Berpengalaman kerja pada bidang Perhotelan Minimal 2 Tahun dalam posisi Operational Manager Hotel maupun Manager Hotel - Menguasai dan memahami keseluruhan operational Hotek ( Front Office, House Keeping dan Marketing ) - Berpengalaman memimpin Min. 30 Orang - Mahir...

  • Operations Manager

    2 weeks ago


    Surabaya, Indonesia PT. Global Multindo Cipta Full time

    Key Responsibilities: - Responsible for the team growth strategy and implementation schedule - Responsible for the onboarding process for a new client and collaborating with the operation department to set up SOP and workflow procedure - Set tasks benchmark for HR KPI evaluation - Coordination with HR for KPI outcome and value delivery assurance - Ensure...

  • Operational Manager

    6 days ago


    Surabaya, Indonesia LOCAAHANDS Full time

    OPERATIONAL MANAGER - Mempunyai pengalaman di posisi yang sama "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please be...


  • Surabaya, Indonesia CSG Talent Full time

    Are you an experienced Manufacturing Site Manager in Indonesia? Would contributing to safety, quality, profitability, and delivery, and managing section heads be your next challenge? I am seeking an experienced and successful Manufacturing Manager to join my client on their production site in Indonesia to work on a large scale, metals, manufacturing site...

  • Area Operation

    3 days ago


    Surabaya, Indonesia Citi Full time

    **Responsibilities**: - Responsible for providing support for operations activities in the Branch Channel segment - Day-to-day operational execution, with the occasional contribution to broader planning within area of expertise - Manager responsibilities for a product or process - May manage a small team of individual contributors **Qualifications**: -...


  • Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific. We are now seeking a position as a Finance Operation Manager who will handle the following key responsibilities: - Oversee...


  • Surabaya ꦱꦸꦫꦧꦪ, Indonesia PT Pop Mart Indonesia Full time

    Job Overview:We are seeking a highly skilled Retail Operations Manager to lead our store team in PT Pop Mart Indonesia. As a key member of our management team, you will be responsible for achieving sales targets, managing product inventory, and ensuring compliance with company policies.Key Responsibilities:Achieve sales targets through data analysis, goal...


  • Surabaya ꦱꦸꦫꦧꦪ, Indonesia Mövenpick Resort & Spa Boracay Full time

    At Mövenpick Resort & Spa, we are seeking a highly skilled and experienced Cluster Chief Engineer to join our team. As a key member of our engineering department, you will be responsible for organizing and managing the Engineering team, performing administrative tasks, and coordinating with other departments.This role involves monitoring budget and...


  • Surabaya, Indonesia PT Glints Indonesia Group Full time

    **Responsibilities** - Monitor the delivery of spare parts as needed at the branch - Make Offers for spare parts needed by the branch - Check payments at the beginning of the month and the end of the month - Assisting technicians in the branch area if there is a mechanical problem - Assist the service East Area (Central Java, Yogyakarta, Est. Java, Bali,...


  • Surabaya, Indonesia PT Multi Arthamas Glass Industry (MAG Group) Full time

    Manufacture Operational Manager - Lulusan Sarjana (S1) di bidang teknik industri atau setara (IPK min 3.0) - Berpengalaman mínimal 3 tahun sebagai manajer operasional manufaktur job order menangani PPIC, Pengiriman / Logistik, dan sales - Kemampuan dalam Ms Office (terutama dalam menggunakan Microsoft excel, power point), sistem ERP - Keterampilan...