E-commerce Account Specialist

3 weeks ago


Jakarta, Indonesia PT. Invens Sukses Indonesia Full time

As an E-commerce Account Specialist, you will play a critical role in managing and optimizing our presence across various e-commerce platforms. You will coordinate with internal teams, account managers, and external stakeholders to ensure seamless operations, drive sales growth, and execute successful promotional campaigns.

**Key Responsibilities**

Account Management:

- Manage e-commerce accounts across platforms such as Shopee, Tokopedia, and TikTok.
- Maintain product listings, ensuring accuracy in pricing, stock availability, and product details.

Campaign and Promotion Management:

- Plan and execute promotional campaigns, including flash sales, product launches, and seasonal offers.
- Collaborate with creative and marketing teams to develop promotional assets.

Sales and Performance Tracking:

- Monitor daily sales performance, generate reports, and analyze trends to identify opportunities for growth.
- Track key performance metrics such as conversion rates, click-through rates, and sales targets.

Collaboration and Communication:

- Work closely with internal teams (e.g., sales, marketing, finance) to align strategies.
- Liaise with platform representatives and account managers to secure promotional opportunities and resolve issues.

Problem-Solving and Operational Support:

- Address operational challenges, including stock management, order fulfillment, and customer escalations.
- Provide support for resolving platform-related issues, such as promotional tag adjustments or logístical concerns.

Education & Experience:

- Bachelor’s degree in Marketing, Business Administration, or a related field.
- 2+ years of experience in e-commerce account management or a related role.

**Skills**:

- Strong understanding of e-commerce platforms, including Shopee, Tokopedia, and TikTok.
- Proficient in data analysis and reporting, with the ability to translate insights into action.
- Excellent communication skills for collaborating with internal teams and external partners.
- Problem-solving mindset with a proactive and detail-oriented approach.
- Familiarity with promotional planning, inventory management, and order fulfillment processes.

Preferred Qualifications:

- Experience managing multiple brands or SKUs across diverse platforms.
- Knowledge of digital marketing strategies and tools.
- Ability to thrive in a fast-paced and dynamic work environment.


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