Ielts Operations Manager
3 weeks ago
An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_**_ _**_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._**
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia._
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities._
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success._
**POSITION PURPOSE**
IELTS Operations Manager is responsible for the development and execution of the IELTS strategic plan for Indonesia and is central to the achievement of IELTS revenue, market share and volume objectives along with customer satisfaction. The role will oversee Indonesia test centre operations in all respects so that centres are able to effectively deliver the customer experience within the compliance requirements for IELTS.
This role is also responsible for driving IELTS growth by identifying, pursuing and securing new business opportunities for IDP IELTS in Indonesia, working in collaboration with other functions and external stakeholders.
**Key responsibilities include;**
- Business Planning.
- Operations Management.
- Business Development.
- Customer Service.
- Quality & Compliance.
- Leadership.
**Business Planning**
- Develop annually the 1- and 3-year plans for IELTS
- Develop annual /monthly forecast & budgets in consultation with the CD / RIM.
- Monitor test day availability capacity & ensure enough capacity is available to meet the demand
**Operations Management**
- Responsible for end to end operations across all test centres in Indonesia, from booking, test day & result release.
- Ensure all IELTS processes from registration to result release run as per approved timelines & with zero deviation from Q&C processes.
- Effective implementation of all test procedures as per IELTS & UKVI processes & guidelines.
- Complete compliance on reporting for all incidents / malpractice cases.
- Ensuring hiring, training, certification and capacity management for all Examiners
- Ensure all test take fees as reconciled before test day.
**Business Development**
- Responsible to lead the RP commission program & drive higher RP contribution %.
- Identify opportunities for IELTS business development within the country that align with IDP IELTS core business and IDP strategic direction and priorities
- Seek opportunities to cross-sell between business functions (ELT, SP) with IELTS
- Build strong communication channels/working relationships with key stakeholders (audit team, marketing, finance/regional and global IELTS teams)
- Build a strong relationship with local authorities to get support in testing and explore business opportunities
**Customer Service**
- Ensure all staff involved in testing is culturally sensitive
- Manage the escalation of any customer complaints.
**Quality & Compliance**
- Ensure all testing activity is conducted in accordance with all relevant IELTS policies and procedures.
- Ensure secure Question Paper movement to offsite locations.
- Independently perform Self-audits on IELTS test centers as scheduled and provide documented feedback and reports
- Ensure 100% adherence to UKVI guidelines
- Any anomaly in operations is timely reported to Regional / Melbourne office
**Leadership**
- Provide leadership and direction to the Indonesia IELTS team through recognition, coaching and modeling desired behaviours
- Build, develop, retain and lead the team to achieve high performance, engagement, and motivation.
- Take a proactive role as a member of the Country Leadership Team to build and promote cross-function collaboration
- Contribute to building a positive work environment based on a shared commitment to IDP’s values and quality and compliance standards
**Communications**
1. Prepare well-documented reports and submissions to facilitate understanding of the commercial and business value of current and new initiatives
**RELATIONSHIPS**
**Internal**
- Country Director
- Regional IELTS Director & Team
- Country IELTS Team
- Country Leadership Team
- Central Audit team (Melbourne)
- Other departments, e.g., Student Placement, Marketing, Finance, and People Experience, etc.
**External**
- Relevant government agencies
- Test venue providers
- Referral agents
- Recognising organisations
- IELTS partners (Cambridge Exams & British Council)
**WHAT W
-
Cd Ielts Operations Executive
2 weeks ago
Jakarta, Indonesia IDP Education Ltd Full timeAn ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ - We are on a mission to build the world's leading platform and connected community to...
-
Cd Ielts Operations Executive
2 weeks ago
Jakarta, Indonesia IDP Education Ltd Full timeAn ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ - We are on a mission to build the world's leading platform and connected community to...
-
Product Operation Manager
2 weeks ago
Jakarta, Indonesia Micron Semiconductor Asia Operations Pte. Ltd Full time**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Asia Business Operations
4 months ago
Jakarta, Indonesia Gas Power Lean & Business Operations Full time**Job Description Summary**: Coach, drive and manage Lean behaviors, principles, and tools by partnering with Operating Leaders in business management roles (e.g. GM General manager of Business Unit, or Executive Lead of a Function). Drive cultural transformation resulting in step-change in operational business metrics. May also be roles that are part of...
-
Product Operation Officer
3 weeks ago
Jakarta, Indonesia PT Koltiva Full timeThe Product Operation Officer is making sure our customers’ needs and works with internal teams to ensure products runs smoothly on the production level without any interruption, and improve operational efficiency in product development, Specific responsibilities in this role include: - Fosters cross-departmental collaboration around the product and uses...
-
IT Manager
2 weeks ago
Jakarta, Indonesia SVS, Ltd Full timeWe are looking for **IT Manager** IT Manager responsibilities include: - Managing information technology and computer systems - Controlling and evaluating IT and electronic data operations - Managing IT staff **Job brief** We are looking for an IT manager to be responsible and accountable for the smooth running of our computer systems within the limits...
-
Property Project Manager
2 weeks ago
Jakarta, Indonesia SVS, Ltd Full timeWe are looking for a **Project / property Manager **with **Civil and Architectural Engineering background **to join our **property and real estate division, **and to be responsible for the direct management oversight of assigned commercial/residential properties. The goal is to maximize asset value, customer satisfaction and revenue. At least **10 years...
-
Manager Operations
7 days ago
Jakarta, Indonesia FedEx Express APAC Full time**บริษัท**: FedEx Express APAC **Job Title**: Manager Operations **ID การขอจ้างงาน**: RC134542 **ที่ตั้ง**: Jakarta, Indonesia Jakarta, Indonesia **ประเภท**: Operations **Work Shift**: FTN: Full Time 1st (Indonesia) **ประเภทงาน**: Regular Ramp/ Air Operations (P&P and...
-
Manager Operations
3 days ago
Jakarta, Indonesia FedEx Express APAC Full time**Company**: FedEx Express APAC **Job Title**: Manager Operations **Job Requisition Number**: RC134542 **Locations**: Jakarta, Indonesia Jakarta, Indonesia **Job Category**: Operations **Time Type**: Full Time **Work Shift**: FTN: Full Time 1st (Indonesia) **Job Type**: Regular Ramp/ Air Operations (P&P and Audits), Ramp & Gateway Operations, Air Feeder...
-
Operation Manager
2 weeks ago
Jakarta, Indonesia Avirtech Full timeResponsibilities: - Oversee and run drone operations with high efficiency - Optimize and monitor team operational for optimal results - Make important policy, planning, and strategy decisions. - Develop, implement, and review operational policies and procedures. - Assist HR with recruiting when necessary. - Help promote a company culture that encourages top...
-
Manager Operations
5 days ago
Jakarta, Indonesia FedEx Express APAC Full timeFedEx Express APAC - Operations - RC134542 - Full Time - Regular - No - Jakarta, Indonesia; Jakarta, Indonesia Ramp/ Air Operations (P&P and Audits), Ramp & Gateway Operations, Air Feeder Linehaul, Air Network Support, Linehaul (Cross-Border, In-Country), Hub Operations, Operations Support, Air Operations, Hub & Gateway Operations, Ramp Operations, Cross...
-
Operations Manager
2 weeks ago
Jakarta, Indonesia Demolytic Full time**Jakarta**: **Indonesia**: We are looking for a professional Operations Manager to plan, direct and coordinate all organization’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. You will manage a team of managers, training managers,...
-
Operational Manager
4 months ago
Jakarta, Indonesia Raffles College of Higher Education Full time**Job Purpose**: The Operational Manager in the education industry is responsible for overseeing the day-to-day operations of educational institutions or programs to ensure they run efficiently and effectively. This role involves coordinating administrative tasks, managing staff, optimizing processes, and ensuring compliance with educational regulations and...
-
Operations Manager
1 month ago
Jakarta, Indonesia Dion Full time**INTRODUCTION** Our client is a leading global BPO provider specializing in Contact Center operations, Digital Marketing, and Engineering Solutions. With a strong presence across multiple regions, the company is dedicated to delivering exceptional service and fostering an employee-focused environment. Known for its commitment to innovation and operational...
-
IT Operation Manager
3 months ago
Jakarta, Indonesia Qode Full timeAs the Operations Manager, you will lead and oversee the company’s operational functions, ensuring smooth and efficient processes across teams and projects. You will be responsible for managing resources, controlling project quality, and improving overall operational efficiency. You will play a key role in steering the company's direction while...
-
IT Operations Manager
3 months ago
Jakarta, Indonesia Qode Full time**Job Descriptions**: As the Operations Manager, you will lead and oversee the company’s operational functions, ensuring smooth and efficient processes across teams and projects. You will be responsible for managing resources, controlling project quality, and improving overall operational efficiency. You will play a key role in steering the company's...
-
Manager Operations
7 months ago
Jakarta, Indonesia Fedex AMEA Full timeRamp/ Air Operations (P&P and Audits), Ramp & Gateway Operations, Air Feeder Linehaul, Air Network Support, Linehaul (Cross-Border, In-Country), Hub Operations, Operations Support, Air Operations, Hub & Gateway Operations, Ramp Operations, Cross Border Linehaul, On Road, Handling, Property & Facilities, Dispatch, Service Assurance, Network Control, Transport...
-
Operational Manager
3 months ago
Jakarta, Indonesia House of Tugu Jakarta Full time**Qualifications**: - Proven experience as an Operations Manager or in a similar role within the hospitality industry. - Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. - Strong understanding of hotel operations, including front desk, housekeeping, food and beverage, and maintenance. - Excellent...
-
Operations Manager
7 months ago
Jakarta, Indonesia Noraa & Co. Full time**Get to Know the Role**: **Responsibilities**: - Ensure all operations are carried out in an appropriate, cost-effective manner. - Improve operational management systems, processes, and best practices to optimize efficiency. - Build forecasts, plan inventory, and oversee warehouse and logistic operations to meet demand effectively. - Assist the...
-
Operations Manager
7 months ago
Jakarta, Indonesia DKSH Full time**Location**:Jakarta, ID, ID**Job Function**:Supply Chain Management**Requisition Number**:145934**Description**: **Job Summary** As the local operations manager, you are responsible for overseeing the day-to-day operations of a business to ensure that it runs efficiently and effectively. This includes Planning and implementing operational strategies,...