Business Intelligence Analyst

2 days ago

Jakarta, Indonesia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

As the Business Intelligence Analyst, you will be a pivotal player in the NinjaXpress Indonesia team.

Whether it’s analyzing key operational drivers to improve service quality, providing actionable recommendations to increase customer satisfaction, recommending measures to increase customer retention, optimizing digital marketing spend, and driving better customer conversions. You masters both the data and business domains to play a key role in decision-making.

Collaborating with the stakeholders, conduct general analysis on each new initiatives, understanding customer behavior and provide data visualizations to track overall performances. Your efforts will aid the stakeholders to identify and address critical issues and align deliverables according to the team’s priorities and requirements.

**Responsibilites**:

- Partner with regional stakeholders to define business and data needs
- Interpret data and analyze results by employing a variety of data analytical techniques
- Recommend and implement appropriate analytical approaches on a project level to address business problems
- Design experiments and propose metrics to evaluate their success
- Synthesize findings across all analyses on the project to provide actionable recommendations to stakeholders
- Maintain and update the reference documentation for key operations performance reporting modules

**Requirements**:

- Bachelors' Degree in: Computer Science, Engineering, Mathematics or Statistics
- 1+ years experience
- Proficiency in SQL and visualisation tools (Metabase, Tableau, Google Data Studio, etc)
- Able to work independently
- Team player
- Good understanding of analytics, business needs analysis, data visualization & stakeholder management
- Ability to display a structured thought process

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