Tenant Relation Officer

6 months ago

Jakarta, Indonesia Jendela Group Full time

Jendela360 is a leading apartment rental platform in Indonesia. We connect renter and apartment owner with the help of technology such as: 360 Virtual Tour and Payment processing that able to turn payment into installment up to 12x.

Nowadays We see traffic jam is getting worse everywhere in the city. It would take anywhere around 2-6 hours to commute from home to working/business place EACH DAY. The current solution offered, does not solve the problem properly. not to mention the enactment of new regulations that are very restrictive, such as odd-even rules. And for one to purchase a landed house in the middle of the city, especially for the younger generation, is now nearly impossible. If We see in this point of view, We can see that Apartment living currently provide the best solution available (and will continue to do so in the future). With its location usually strategic to business center and other essential places in town. The completeness of facilities offered on the apartment. No wonder Apartment become the most favorable solution to this problem.

Unfortunately, finding apartment may proved to be a very tough process, especially for the first timer. From the step of browsing and gathering all the information scattered on the web, contacting agent one by one, assessing whether the agent is trustable or not, up to negotiating price, and ultimately the heavy burden one must carry to pay 1 year upfront rental cost would be a big turn off for lots of people try to rent an apartment.

We believe such a pain process, should be eliminated. By putting a higher standard, and helpful advisor to help people find an Apartment suitable for their needs, and budget. We do that by connecting them with the best agent that specialized in that area, also by giving them the touch of technology like Virtual Tour where user able to virtually walk around the apartment unit, and make sure the unit their after is favorable for them. Ultimately We give people the ease to pay by monthly-base instead of heavy upfront payment. This way Jendela360 is not only saves people time, but also solving the problem with the new superior experience

If you feel thrilled and excited reading the above description. We challenge you to join out boat with goal to revolutionize the archaic, yet lucrative property industry, together with our solid, highly passionate and dedicated team. If you think you're the right person, Let's ride together
**Job Description**:
This role plays a very important key to shape Jendela360 User Experience that convert in to Viral Word of Mouth

Responsibility

Make sure number of renewal rental rate is achieving the target

Constantly innovation processes to create world-class experience

Listening to costumer journey or concerns and working to resolve their issues

Maintaning a remarkable relationship to every stakeholder

Arranging any schedule (Visit, repair, Etc) with another skateholder
Preferably experienced in property industry (Its a plus)

Fast response attitude

Excellent Communicatos and people-oriented

Love to conversing with people

Highly empathic

Excellent problem-solving skills

At least 1 years of working experience in the related field is required for this position

Might be Shifting

Required be shifting

Persuasion and Negotiation

Communication Skills

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