Operational Staff
3 weeks ago
Tanggung Jawab Utama: Bertanggung jawab untuk mengawasi, merencanakan, dan mengelola operasional dan kegiatan harian untuk Brand brand FnB dari brand brand kita.
**Tanggung Jawab Pekerjaan**:
- Mengembangkan dan melaksanakan rencana strategis jangka panjang untuk departemen operasional.
- Memantau tren industri dan aktivitas pesaing untuk mendukung perencanaan strategis.
- Mengawasi operasional harian di semua lokasi restoran dan bar untuk memastikan efisiensi dan efektivitas.
- Menetapkan dan menegakkan kebijakan, prosedur, dan standar operasional.
- Memastikan semua lokasi memenuhi standar kualitas dan pelayanan.
- Memantau stok barang, termasuk penjualan, biaya, dan profitabilitas.
- Menganalisis laporan keuangan untuk mengidentifikasi area yang perlu diperbaiki dan menjalankan inisiatif pengendalian biaya.
- Merekrut, melatih, dan mengembangkan tim manajemen operasional yang berkinerja tinggi.
- Menciptakan lingkungan kerja yang positif dan produktif yang mendorong kerja sama tim dan pengembangan profesional.
- Memastikan setiap pelanggan menerima pelayanan yang luar biasa dan pengalaman berkualitas tinggi.
- Menerapkan inisiatif untuk meningkatkan kepuasan dan loyalitas pelanggan.
- Memastikan semua lokasi mematuhi peraturan kesehatan, keselamatan, dan sanitasi.
- Melakukan audit dan inspeksi secara berkala untuk menjaga standar kebersihan dan keselamatan yang tinggi.
- Memantau efektivitas inisiatif pemasaran dan memberikan umpan balik untuk perbaikan.
- Mempromosikan acara khusus dan inisiatif untuk meningkatkan penjualan dan visibilitas merek.
- Mengidentifikasi peluang inovasi dan perbaikan dalam operasional.
- Menerapkan teknologi dan proses baru untuk meningkatkan efisiensi operasional dan pengalaman pelanggan.
- Memiliki pengalaman di Grab Online Food, Go Food dan Shopee Food.
**Persyaratan Pekerjaan**:
- Gelar Sarjana di bidang Manajemen Perhotelan, Administrasi Bisnis, atau bidang terkait.
- Pengalaman mínimal 1 tahun di posisi manajemen operasional dalam industri F&B, terutama dengan tanggung jawab untuk beberapa lokasi.
- Rekam jejak yang terbukti dalam memimpin dan mengelola tim besar serta mencapai tujuan bisnis.
- Pengetahuan mendalam tentang operasional restoran.
- Pemahaman yang kuat mengenai anggaran, analisis keuangan, dan pengendalian biaya.
- Pengalaman dalam mengelola inventaris dan alokasi sumber daya.
- Pengetahuan komprehensif tentang peraturan kesehatan dan keselamatan serta praktik terbaik.
- Kemampuan kepemimpinan dan manajemen tim.
- Keterampilan komunikasi verbal dan tertulis yang sangat baik.
**Job Types**: Full-time, Trial period contract
Contract length: 3 months
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