Front Desk Agent

1 day ago

Jakarta, Indonesia Hilton Full time

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Desk Agent

    1 day ago

    Jakarta, Indonesia Hotel Royal Kuningan Full time

    Royal Kuningan Hotel adalah hotel bintang 4 yang ada di Jakarta Selatan, membutuhkan karyawan untuk posisi FRONT DESK AGENT dengan kriteria: Berpengalaman sebagai Front Desk Agent jujur, bertanggungjawab, bisa bekerja secara mandiri dan tim memiliki kemampuan berbicara bahasa inggris memiliki kemampuan menggunakan menggunakan komputer Jenis Pekerjaan:...

  • Front Desk Agent

    5 days ago

    Jakarta, Indonesia Qubika Boutique Hotel Full time

    Front Desk Agent - Min 1-2 years experience in hotel - Hardwork & detail oriented - Familiar with VHP system - Willing to be placement at IKN (Kalimantan Timur)

  • Front Desk Agent

    2 days ago

    Jakarta, Indonesia PT Primahotel Manajemen Indonesia Full time

    Vocational certificate or degree in hotel management or equivalent - Experienced in the Front Desk Agent position will be and added advantage - Experience using VHP System - Well-groomed and have a pleasant disposition - Good presentation and confident speaking skills - Fluent in the national language and Business English a third language would be an added...

  • Front Desk Agent

    3 days ago

    Jakarta, Indonesia PT Primahotel Manajemen Indonesia Full time

    Vocational certificate or degree in hotel management or equivalent - Experienced in the Front Desk Agent position will be and added advantage - Experience using VHP System - Well-groomed and have a pleasant disposition - Good presentation and confident speaking skills - Fluent in the national language and Business English a third language would be an added...

  • Front Desk Agents

    1 week ago

    Jakarta, Indonesia Aston Pluit Hotel & Residence Jakarta Full time

    Front Desk Agents - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • Front Desk Agent

    5 days ago

    Jakarta, Indonesia Mercure Jakarta Sabang Full time

    **Job Description**: Front Desk Agent First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our...

  • Front Desk Agent

    12 hours ago

    Jakarta, Indonesia Royal Kuningan Hotel Full time

    Front Desk Agent - Experience in similar position - Good leadership and excellent communication - Approachable and service oriented attitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview...

  • Front Desk Agent

    2 days ago

    Jakarta, Indonesia Ibis Budget Jakarta Full time

    Front Desk Agent - Minimum 1 year ecperience in the same position - Good English communication - Highly motavated, ability to work under pressure - Adaptable & proactive - Strong team player - Customer oriented "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon...

  • Front Desk Agent

    1 week ago

    Jakarta, Indonesia Maven Fatmawati Hotel Full time

    Front Desk Agent - Pengalaman kerja minimum 2 tahun/lebih di posisi yang sama - Dapat bekerjasama secara individu maupun kerja kelompok - Memiliki pribadi jujur dan bersungguh - sungguh dalam bekerja - Pelamar yang telah mendapatkan Vaksin lengkap ke 3 (Booster) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut...

  • Front Desk Agent

    2 weeks ago

    Jakarta, Indonesia Mercure Jakarta Sabang Full time

    Front Desk Agent - Professional Experience 1 year" - Customers & Target Oriented - Language Essential : English - Hospitality Background - Self Driven and High Motivated - Strong Work Ethic and Integrity - Good leadership and well behaved - Good Interpersonal and Communication Skills - Team Player and Solution Thinker "Waspada terhadap Modus Penipuan pada...

  • Front Desk Agent

    2 days ago

    Jakarta, Indonesia Harris Vertu and Yello Harmoni Jakarta Full time

    Front Desk Agent - Experience in the same position as vacancy minimum 2 years, preferable experienced in 5 stars international chain hotels for vacancies number - Well communication in English both spoken and written - Have a Business & Excellent Service oriented "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut...

  • Front Desk Agent Ayana Midplaza, Jakarta

    1 day ago

    Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...

  • Front Desk Agent

    2 days ago

    Jakarta, Indonesia Veranda Hotel Pakubowono Jakarta Full time

    Front Desk Agent (Female) - Diploma / Bachelor degree in Hospitality/Engineer or related - Proficiency in English (reading/writing/speaking) - Pleasant & Positive Attitude - Min. 1 years experience in the same position - Experienced in the hotel industry at 4 or 5 star hotel will be preferable - This role will be placed in Veranda Hotel Pakubuwono "Waspada...

  • Front Desk Agent

    2 days ago

    Jakarta, Indonesia Hilton Full time

    Front Desk Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Supervisor Front Desk Agent

    1 week ago

    Jakarta, Indonesia Maven Fatmawati Hotel Full time

    Supervisor Front Desk Agent - Pengalaman kerja minimum 2 tahun/lebih di posisi yang sama - Dapat bekerjasama secara individu maupun kerja kelompok - Memiliki pribadi jujur dan bersungguh - sungguh dalam bekerja - Pelamar yang telah mendapatkan Vaksin lengkap ke 3 (Booster) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...

  • Front Desk Agent

    1 week ago

    Jakarta, Indonesia Batavia Apartments Serviced Residence Jakarta Full time

    Front Desk Agent (Daily Worker) - Female - Diploma 1 Hospitality - Having minimum 1 year in Hotel/Residence - Fresh graduated are welcome - Able to work as a individual or as a team - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon...

  • Front Desk

    5 days ago

    Jakarta, Indonesia HOM Aesthetic Full time

    Front Desk - Perempuan Maksimal usia 28 tahun - Lulusan SMA, SMK, D3/S1 - Penampilan Rapih dan menarik - Lancar mengoperasikan ms office terutama Excel - Pengalaman mínimal 1 tahun sebagai front line dan kasir dibidang hospitality, klinik kecantikan, fitness/gym - Komunikatif, Jujur, disiplin, bertanggungjawab, Service dan detail oriented - Bersedia...

  • Front Desk

    3 days ago

    Jakarta, Indonesia PT Delonix Group Indonesia Full time

    Front Desk - At least a high school graduate from Hotel/Hospitality, Engineering and others related to the job. - Fresh graduates are welcome to join, having Hotel working experiences will be an advantage. - Able to communicate in basic English, For Front Desk needs fluent in English. - Knowledge of food preparation, culinary techniques and HACCP (Cook) -...

  • Front Desk Manager

    12 hours ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24051030 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Front Desk Agent

    2 days ago

    Jakarta, Indonesia Pullman Jakarta Central Park Full time

    **Job Description**: Your experience and skills include: Minimum experience of 3 - 5 years with international chain hotels. Previous experience within capacity as Receptionist or Front Desk Agent. Computer literate in the Windows environment. Work Experience Welcomer A fantastic opportunity has become available for a talented and enthusiastic Welcomer...