Research Manager

1 week ago

Jakarta, Indonesia GO-JEK Full time

About the Role

A great opportunity awaits our GoFood Research Manager who will act as a leader within our R&I function, overseeing the Food Delivery research across quantitative, qualitative and analytical research for Partner stream. Together with research colleagues in marketing, and customer stream you’ll work to deliver actionable insight and recommendation, influencing the product and strategy team in order to create customer-focused product experience. Your efforts will directly bolster the product development prioritization for Gojek, ensuring all initiatives answer the customer needs, give delightful experience while beneficial for business objectives.

**What You Will Do**:

- Manage market research projects end-to-end (eg. Data Analysis, U&A study, Opportunity Sizing Study, Pricing Study, Conjoint Study, Competitive Analysis), and provide inputs to product and business team in terms of strategy development and execution
- Lead the scoping of research and be accountable for research results and roadmaps for your Business counterparts
- Became the main thought partner for their stakeholders by having the knowledge of company, industry, & strategic opportunity and constraints
- Manage, provide guidance and feedback, and mentor junior researchers members and making sure they grow and develop in the team
- Proactively involved in continuous research methodology and process improvement within whole Gojek research organization

**What You Will Need**:

- Have at least 5 years of experience being a researcher who is exceptionally proficient in research methodologies and processes
- Come from either a market research, analytics, or product research background with exposure on each area
- Be hybrid: knowledgeable about survey/quant research, qualitative research, and data analysis to derive insights as well as beyond average analytical thinking and solid problem-solving skill
- Have a proven track record of designing, executing, and participating research either hands-on or with external partners
- Prove yourself as an effective mentor to your juniors, credible sparring partners, and stakeholder
- Prove yourself to be able to manage project management effectively and successfully through diligent prioritization
- Demonstrate a deep knowledge of business strategy, brand marketing, data, product, operations, and partners effectively with those teams
- Strong communication skill especially in English, both verbal and written

About the Team

Our Food Research team, a sub-pod of the Research & Insight organization, has 7 people based in Indonesia. Working alongside the Strategy, Product, Design and Marketing, we oversee the customer-focused & competitive product development, including generating market and customer insight from primary research& secondary sources and translating insight into actionable business recommendation. For instance, should you have a question about market foresight and customer trend, we are your people Currently, our team has been busy working on expanding the penetration of Online Food Delivery, which will help Gojek in making life easier for a larger customer base in Indonesia, and Vietnam.

**About Gojek**

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

**About GoTo Financial**

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gen

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