Studio Manager
1 week ago
**Who are we?**
**Nice to meet you, we’re Indicia Worldwide. **We are a global data and technology led marketing agency who work with some of the world’s biggest brands.
We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.
Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.
**What you’ll do**:
Studio Manager will work with some of the most recognizable global brands.
This role is to manage, direct, and support studio team as well as assist with the delivery of all production projects across all channels, on time and on budget whilst maintaining the highest possible production values. You also support the wider Creative Production Operations team on future indicatives.
**_Key responsibilities:_**
- Traffic Management, resource/capacity planning to ensure adequate resource
- Operational reporting, providing indepth reports for the region on a weekly and monthly basis
- Forecast the monthly revenue on a weekly basis
- Identifying the need and facilitating the correct pathway for all overflow work
- Share expertise and specialist knowledge with, and the training of colleagues
- rovide direction to the team driving best practice to produce exceptional work and wider service delivery
- Analyse productivity to ensure optimal team resource
- On-going management of team performance and development in line with the personal appraisal and PDP requests, setting team and individual targets in line with both account and company objectives
- Establishing and maintaining effective relationships with the team, gaining trust and respect, driving engagement to provide a committed and high performing workforce
- Develop a comprehensive understanding of the Client's business and key drivers in that business sector
- Develop and maintain relationships with key Client stakeholders
- Help to manage Client's expectations in line with contracted SLAs
- Ensure meaningful and timely communication with Client and any other stakeholders, including daily and monthly reviews and reporting
- Act as point of escalation for issues and ensure prompt and satisfactory resolution with mínimal commercial impact, escalating through senior management when required. Manage risk and mitigate liability around service delivery failure
- Ensure service delivery in line with contracted SLAs and KPIs
- Ensure workflow and quality procedures followed throughout production cycle by team
- Challenge status quo to drive operational improvement
- Full understanding of Brand Guidelines and ensure their correct usage
- Understand colour management principles and ensure their correct usage in daily workflow
- Ensure consistent Studio output
- Be the super user for all the tools and systems within Indicia Worldwide suite of tools
- Understand store environment, and instore consumer journey
- Have the good understanding of POSM and instore visibility item
- Understand creative development process; (briefing, brand guideline, FA process)
**_Strategic Planning & Decision Making_**
- Support with all operational reporting that client services/client/management requires
- Attend meetings with client and client services ensuring planning of hours and estimating of project is calculated accordingly to brief where required
**_Relationships_**
- Be open, knowledgeable and approachable
- Establish relationships based on trust and develop key stakeholder relationships
- Reinforce the Indicia Worldwide culture with the onsite team
- Promote best practice
- Weekly production meetings with the regional team
**What you'll bring**:
- Extensive experience in operations management
- Proven ability to exceed targets and SLA delivery
- Ability to troubleshoot
- Ability to deal with conflict resolution
- Relationship building - proven ability to establish strong relationships - both key stakeholders and team
- Excellent core technical Apple knowledge, Networking /infrastructure &
PC beneficial
**The softer skills that we believe, will help you thrive in this role**:
- Strive for excellence
- Ability to motivate your team to succeed
- Ability to work on own initiative
- Ability to work strategically
- An influencer and leader
- Service driven
**About you**:
**Collaborative** - can collaborate well with a team, be an active listener and communicate constructively
**Entrepreneurial **- not afraid of failure, and the ability to bounce back when things go wrong
**Pioneering** - as Einstein once said: “We cannot solve our problems with the same thinking we used when we created them”
**Accountable - **transparent, honest and dilige
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