Product Operations Lead
1 week ago
Jakarta, DKI Jakarta
Work Type: Full Time
**Job Descriptions**:
- Optimize flow and improve on researching, launching and evaluating existing and upcoming product features.
- Affinity to use data in all product feature feedbacks with guidance from Analytics tools.
- Managing product brief and feedback procedures between teams and feedback from customers.
- Aid in integrating tools that benefit product evaluations such as Product Analytics or Marketing Analytics tools.
- Hands and eyes of the Product Team in terms of User Testing, Dev Testing, and App Launch processes.
- Make decisions and feedback strategically to the Product Team based on evaluations or reports.
- Regularly review completed work and checks with goals, KPIs to ensure that it meets the stakeholder’s expectations.
- Develops the business case for new products, improvements to existing products, and business ventures.
- Create presentations and present analysis to management based on data impact, KPIs, and planned enhancements.
- Run UAT, beta and pilot programs with almost final products and samples.
- Be mindful about the tech stack / tools used by the Product Team to ensure utmost efficiency.
**Requirements**:
- Bachelor’s degree in information technology, computer science, or related field.
- Minimum 4 years of experience in product support function and proven experience in leading a team.
- Excellent verbal and written communication skills, both in English and Indonesia.
- A strategic and analytical thinker. Knowledge of customer behavior, sales, and marketing,
- Creative, communicative, responsible, detail oriented, and self-motivated.
- Ability to work in an environment that is fast paced, constantly changing and achieving innovative solutions.
- Understand data’s importance in generating or improving the company's KPIs and goals.
- Understand the role of other teams (engineering, sales, marketing, development) based on product elements and lifecycle.
- Proven ability to influence cross-functional teams without formal authority.
- Constantly learn and research based on the willingness to improve product, intrinsic skills, and general personal development.
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