Customer Service Representative E-commerce
2 months ago
**Location: Jakarta**
**Job Responsibility**:
- Menjawab semua pertanyaan chat yang masuk melalui platform marketplace, dimana setiap platform mempunyai KPI sendiri dalam waktu menjawab setiap pertanyaan
- Mencatat semua pertayaan yang masuk dan memasukan dalam category pertanyaan
- Membuat analisis improvement yang harus dilakukan berdasarkan pertanyaan tersebut
- Mengundang customer untuk melakukan pembelian melalui system chat dengan membagikan campaign yang sedang berjalan
- Berkomunikasi dengan customer jika ada masalah dengan pengiriman
**Qualifications**:
- Pria / Wanita, Usia maksimal 30 tahun
- Pendidikan Minimal D3 Semua Jurusan
- Memiliki pengalam bekerja sebagai customer service marketplace (customer service chat tentang order, product knowledge, problem dll)
- Memiliki pengalaman menjual produk FMCG
- Mampu berbahasa inggris lisan maupun tulisan
- Memiliki kemampuan komunikasi yang baik dan kemampuan untuk berbicara dalam bahasa yang positif
- Orientasi pelanggan dan kemampuan untuk beradaptasi/merespon berbagai jenis karakter
- Respon cepat dan hati-hati
- Bersedia bekerja dalam jadwal shift
- Domisili Jakarta dan sekitarnya
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