Customer Relation Staff

1 week ago


Jakarta, Indonesia Captain Asia Sukses Full time

Job Descriptions:

- Berpengalaman mínimal 1 tahun di bidang terkait (sebagai customer service/relation)
- Pendidikan mínimal D3 jurusan humas, komunikasi, atau sejenisnya
- Mahir menggunakan komputer, khususnya Microsoft Office
- Memiliki kemampuan komunikasi dan negosiasi yang baik
- Memiliki kemampuan berpikir kritis dan problem solving
- Detail oriented
- Sabar dan mampu mengelola emosi dengan baik di situasi tersulit

Job Requirements:

- Berinteraksi dan berkomunikasi dengan customer melalui telepon, WhatsApp, atau saluran komunikasi lainnya
- Mendengarkan dengan seksama setiap keluhan yang disampaikan customer
- Menangani keluhan atau permasalahan yang dialami customer
- Membantu atau menuntun customer untuk dapat mengakses pembelian produk dan penggunaan jasa perusahaan
- Memberikan solusi terbaik atas permasalahan yang dihadapi customer
- Melakukan koordinasi dan komunikasi yang baik terhadap rekan kerja sesuai kebutuhan
- Mengutamakan kepuasan dan dukungan profesional kepada customer agar tercipta loyalitas customer terhadap produk perusahaan
- Bersikap positif, empati, dan profesional terhadap customer kapanpun dan dimanapun.
- Membuat daily report

**Salary**: Rp4,000,000 - Rp5,000,000 per month

**Education**:

- SMA/SMU/SMK (required)

**Experience**:

- Customer Relation: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)



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