Lead of Technology Solution

5 days ago


Jakarta, Indonesia FWD Insurance Full time

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Manage deliveries and implementations of the appropriate technology solution options for supporting the IT-related initiatives, system developments and enhancements according to the business strategies, requirements and alignment with the IT strategies, system roadmap and standard system architecture.

(1) Liaise with Lead of Enterprise Architecture in managing and maintain system roadmap and system architecture in order for ensuring availability and feasibility of the technology solution options can be provided in supporting and aligning with implementations of the system roadmap and system architecture designs.

(3) Lead and manage the implementation of the agreed / approved technology solution options for ensuring to achieve their objectives and completion in timely with available resources and budget.

(4) Organize and manage execution activities of IT initiatives / projects to ensure completion of the initiatives / projects have enough resources, timely, comply to standards and guidelines (system roadmap and architecture), and achieving the project objectives.

(5) Create and manage system documentations of prior and post implementation of technology solutions (and initiatives / projects) that will be handed over to IT Operation team in supporting the overall operation of IT running smoothly according to targeted service levels and KPIs.

(6) Provide and manage technical (2nd layer) support team in supporting Production team and Service Management team for monitoring system health and to follow up tickets of incidents and service requests for ensuring operation and service delivery of IT align with the objectives and target of SLA and KPIs.

(7) Create and manage cost planning for new initiatives, proposed and ongoing initiatives including operational cost estimates in order to support budget team to propose and allocate OPEX and CAPEX of IT budgets.

(8) Oversee activities of the IT commercials in managing vendor, commercial schemas and contracts, system maintenances, payment processes, and managing cost to ensure the IT expenses not over than the available budget or the business plan budget.

(9) Manage and review the regular achievement reports of IT SLA / KPI and follow up actions required for ensuring the SLA and KPI can be managed as the objectives and targets.



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