Front Desk Receptionist

4 months ago

Gianyar, Indonesia Pyramids Of Chi Full time

**RECEPTIONIST POSITION AVAILABLE**

Would you like to make a positive impact on people’s lives while working at South East Asia’s premier sound healing and relaxation center?

If you answered a resounding YES, then please read on

**OVERVIEW**

The following criteria are highly desirable for successful applicants:

- Must be an Indonesian citizen, living in Bali, Ubud preferred
- 2 + years experience in a high-paced guest relations/receptionist position
- Experience with tourism booking software
- Excellent written and verbal English
- A great eye for detail
- Outstanding customer service skills, especially in dealing with English-speaking guests, and excellent problem-solving
- Able to listen to instructions and execute them perfectly
- Ability to work flexible hours
- A strong sense of responsibility and a professional presentation
- Able to maintain positive, high energy during working hours
- An open heart and mind to new experiences

**RESPONSIBILITIES & DUTIES**:

- Provide upscale guest service experiences for clients throughout their visit
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and communicate with colleagues such as the event manager and café manager to ensure the client's requirements are met
- Coordinate transport options for guests when required
- Oversee booking and check-in procedures, including Shopify monitoring and ensuring payment transactions have been received
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, the elderly, children, and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our services including event offers, café dining, and retail store
- Promote all amenities, conveniences and programs offered
- Ensure we comply with all standards and operating procedures
- Liaise with Housekeepers and Staff to provide an overall comfortable guest experience
- Analyze customer feedback and suggest ways to improve service
- Recommend local tourist spots, including our accommodation and retreat partners
- Establish friendly relationships with regular clients

This position comes with important responsibilities and as such, the successful applicant will be paid accordingly with base salary of Rp 4,500,000 per month plus food allowance and BPJS after 3 months probation period.

**Experience**:

- Guest Relations / Receptionist: 2 years (required)

**Language**:

- English (required)

Application Deadline: 09/15/2024
Expected Start Date: 10/01/2024

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